Woolpit Health Centre
Feedback Rating
Based on 322 reviews
Reviews (322)
Children's area is good, GP fantastic
September 17, 2019
I like the children's area.
If I want a specific doctor I have to wait up to 4 weeks. My named doctor is fantastic.
I'm a bit concerned about the new houses going up and the effect on the surgery.
If I want a specific doctor I have to wait up to 4 weeks. My named doctor is fantastic.
I'm a bit concerned about the new houses going up and the effect on the surgery.
Has got so much better lately
July 17, 2019
Over the past few months my health has declined and I have been visiting the GP more frequently. The reception team have really improved compared to last year, and I'm finding them exceptionally helpful and friendly. I called today as I was very concerned about a blood test I had and the receptionist very kindly put me through to the GP which was very helpful and put my mind at rest. My GP is brilliant, very understanding and thorough, and other GPs I've seen have also been very good.
Has got so much better lately
July 17, 2019
Over the past few months my health has declined and I have been visiting the GP more frequently. The reception team have really improved compared to last year, and I'm finding them exceptionally helpful and friendly. I called today as I was very concerned about a blood test I had and the receptionist very kindly put me through to the GP which was very helpful and put my mind at rest. My GP is brilliant, very understanding and thorough, and other GPs I've seen have also been very good.
Works well for us
June 18, 2019
Managed the building work well, didn't impact on care. The car park is small and cramped and we've had the car hit previously. You get the right advice and care, I called yesterday and got an appointment the next day. The mix of on the day and advance appointments works well for us. The changes to the reception area are good and ti's made a positive difference.
Generally quite happy
June 18, 2019
If you do want to see the same doctor it can mean a 2 week wait, but you are offered call backs from them which works well. For urgent or on the day appointments you will get seen.
Preventative checks like breast screening and cervical smears are good and not long waiting times either.
Generally quite happy with the surgery, the change to the reception area makes it much better and feel more spacious.
Smoking clinic works well, good advice and support provided by the nurse over the initial phase.
Preventative checks like breast screening and cervical smears are good and not long waiting times either.
Generally quite happy with the surgery, the change to the reception area makes it much better and feel more spacious.
Smoking clinic works well, good advice and support provided by the nurse over the initial phase.
Limited access to general appointments
June 18, 2019
No general appointments are available for the rest of the month but for on the day appointments you are told that it could be a 2-2.5hour wait to be seen. I can't see why the surgery can't say when you will be seen on the day, surely there is still an appointment system of sorts.
I've also had issues with treatment given for an issue and was hospitalised as a result. I was told by a doctor that they couldn't do any more and that I should go to A&E.
I would like some clarity around how the room system works, I've had urgent appointments but gone to the blue rooms and also at other times been seen in the red area.
I've also had issues with treatment given for an issue and was hospitalised as a result. I was told by a doctor that they couldn't do any more and that I should go to A&E.
I would like some clarity around how the room system works, I've had urgent appointments but gone to the blue rooms and also at other times been seen in the red area.
Access to doctors can be tricky
June 18, 2019
It has taken 4 weeks to get a general appointment an it's difficult to know whether an issues is an 'on the day issue' or not. Reception staff, at times, can be abrupt when you're trying to get an appointment and it can feel very 'gate keepery'. Doctors offer good patient care but there can be a bit of a wait to see a female doctor.
It would be great to know how many doctors are working and to be kept informed about longer delays with appointments.
There have been very positive changes made to the reception area.
It would be great to know how many doctors are working and to be kept informed about longer delays with appointments.
There have been very positive changes made to the reception area.
Surgery runs well, good explanations
June 18, 2019
Can get on the day appointments easily. I go through on the phone quickly. Happy to see any of the doctors or nurses, they explain things really well. The surgery runs well and I am happy with it all. The changes to the reception area are good.
Getting appointments is OK, different doctors
June 18, 2019
Getting an emergency appointment on the day hasn't been too bad, but I've had an ongoing issues for the past few weeks and when I tried to see the same doctor for continuity, I couldn't be seen until the end of the month. Today I've been given another appointment with someone different. When staff answer the phone it's normally done quite quickly and they explain options to you.
A jolly good surgery
June 18, 2019
I'd prefer to see the same doctor but the ones I do see are very supportive.
Reception staff should be on reception at all times.
I'd like to see a clock in the waiting area.
When I raised and issue about being on warfrin the doctor really listened to me and decided to change me to something different. And when I've been given a different version of a medication if I don't get on with it they will always listen and change it back.
It's helpful that they tell you when they are running late.
A jolly good surgery.
Reception staff should be on reception at all times.
I'd like to see a clock in the waiting area.
When I raised and issue about being on warfrin the doctor really listened to me and decided to change me to something different. And when I've been given a different version of a medication if I don't get on with it they will always listen and change it back.
It's helpful that they tell you when they are running late.
A jolly good surgery.
