Bildeston Health Centre
Feedback Rating
Based on 263 reviews
Reviews (263)
Staff are great
March 14, 2019
We can walk in and wait out turn to be seen which is very important and I've never been unable to be seen on the day. The staff are great, they offer alternatives and are flexible with what's available. A bigger car park would be lovely but realise it can't expand.
System works well
March 14, 2019
I like the fact you can just turn up and you will always be seen when needed. I'm happy to see any of the doctors at the surgery.the system in place works very well and I can get blood tests using the same system which is great. I do use online system for prescriptions which is good too and medications are available when needed.
Helpful staff
March 14, 2019
It's ok, there are long waits to be seen in the morning session and it's got harder to get an afternoon appointment too. Staff are helpful and medical staff explain things well. They're on the ball and referrals to the hospital work well. I didn't know that hearing aid batteries were available from the surgery and this means I don't have to go to the hospital for them now.
Nothing is too much trouble
December 19, 2018
I like that you can just walk in and be seen. Nothing is too much trouble for the reception staff, they've been great. Medical staff are very good , they've been incredibly supportive.
You will see a doctor
December 19, 2018
The main thing is that you can walk in in the morning and see a doctor, you may have to wait but that's not a problem. I try to use the morning sessions, most of the time you can see the same doctor which is good but I'm happy to see the others when they're not available. Staff are very polite, helpful and friendly which is also good.
Good availability of appointments
December 19, 2018
There is very good appointment availability at the surgery, if you're really unwell you just have to turn up during the morning and you will be seen. Generally very good especially when compared to other local surgeries. I like having the continuity with my doctor, means that she knows me well.
Friendly staff
December 19, 2018
The walk in sessions in the morning work very well an you know you will be seen as it can be difficult to get an appointment. Staff are friendly, they are pretty good here. Staff also provide a good amount of information and explanations are clear.
Get seen easily
December 19, 2018
I like that you can come down to the surgery and wait your turn to be seen by a doctor. Being able to choose between the morning session or afternoon appointments works well. Staff are friendly, helpful and pleasant. Mainly I get the information I need from staff and understand what is said.
Like the morning sessions
December 19, 2018
I like that the morning session enables you to see someone when you need to. I rarely come but when I do its the morning sessions that I go to. Having blood tests is easy enough you just need to wait your turn to be seen. The system in place works very well and the staff are helpful and accommodating. Medical staff explain things well and you get to see the same doctor most of the time which is good.
Friendly surgery
December 19, 2018
The availability of appointments / the open morning session is very good. Having the combination of the open session and the appointments in the afternoon works well. Its a friendly surgery, they put you at ease and its a relaxed environment. Nothing needs to improve and on occasions they really have gone above and beyond.
