Bildeston Health Centre
Feedback Rating
Based on 263 reviews
Reviews (263)
This is a good surgery
June 4, 2019
I like the site and wait service that this surgery offers, you then get seen on the day.
Never had any issues with the staff attitude.
This is a good surgery.
Never had any issues with the staff attitude.
This is a good surgery.
They do everything well
March 14, 2019
I always use the morning sessions and can see the same doctor and this is really important to me as they know me well. They do their best, a few more doctors would reduce waiting times but it works well. Staff are very good at explaining and engaging with you. I'm very satisfied with the treatment we get and the people we see
Put you at ease
March 14, 2019
Quite happy with things at the moment. Staff put you at ease and really explain things well. Generally I can get appointments whenever needed, sometimes the afternoon appointments are more difficult to get. The queue in the morning when you're trying to get in isn't very nice when it's raining but I can understand why the doors aren't opened earlier. I've never had any trouble with staff.
Like the continuity
March 14, 2019
It's good to know that you can come any day and will always get an appointment. I really like the continuity and get to see the same doctor each time. Staff are good at communicating and explaining issues, very helpful. The system in place works well and I generally only use the morning sessions. Getting other types of appointment is the same and it's really clear when you will be next with the numbers used.
Like the appointment system
March 14, 2019
It's a perfect surgery, everything works really well. I like that you know where you are I the queue once you've been given an appointment, I like the process in place it is very good
They listen
March 14, 2019
They listen to you and are always very friendly. The appointment system works really well and you know that even if you have to wait you will be seen. There is pressure on the doctors but you can get other appointments if needed. I've had no problems with getting medications but it would be great to have toys for children to play with while they are waiting.
Open surgery very good
March 14, 2019
The open surgery is very good, to get appointments in the afternoon can take a bit of time but mornings allow you to be seen as and when needed. Staff are absolutely fine,I've never had any issues. Staff explain things well and call backs are a great option too
It's a good surgery
March 14, 2019
I'm confident that I will be seen whenever I need to be seen. If you can't see your own GP you can always see someone else. Having both the open morning session and the afternoon appointments works really well and I like that can get blood tests and pickup medication from the surgery. Referrals to the hospital are done quickly and staff are great . Doctors always call you back when they say they will and reception staff are friendly and helpful when speaking with them. The system in place works so well, Ive been at other surgeries and this is so much better.
Fantastic
March 14, 2019
This surgery is fantastic, you can always see a doctor, have a blood test or see a nurse . You do have to wait but it's acceptable and understandable. It really works well. Staff are all very good, they do everything so that the surgery runs smoothly. If the surgery stays like this it will be great
Accommodating staff
March 14, 2019
Generally works quite well, if you attend the morning session you will be seen, sometimes the waits can be quite long. I do use the appointments in the afternoon as well for routine issuess the appointments are in advance and wouldn't work for on the day . Staff are helpful and accommodating. There are times when medications are not made up on time and you have to come back to pick them up another day.
