Bildeston Health Centre
Feedback Rating
Based on 263 reviews
Reviews (263)
Staff good
December 19, 2018
I really like the walk in system in the mornings as it allows you to be seen. Reception staff are helpful and approachable and the attention from doctors is very good, they're not patronising at all. It would be nice to have a drinks machine as you can wait at times for the appointment but the walk in system in place is great and works very well.
Like the morning sessions
December 19, 2018
I really like the drop in sessions where you are sure to be seen and the surgery is very friendly and you are actually known by staff rather than just being a patient. It would be good if the list of doctors working that day could be put back on reception desk so that you can choose who to see before being asked. Staff are good at explaining things and helpful when dealing with you. There are only two disabled parking bays which does make it difficult for me and I often have to arrive extra early just to get a space.
Brilliant staff
December 19, 2018
The mix of the drop in and the appointments is good, it means you can plan ahead but also be assured you will see someone on the day if you want to. Staff are brilliantly helpful and friendly. They have stopped the weekend session which was a shame. The explanations provided are good.
Value the surgery
December 19, 2018
The friendliness of the doctors is very good. I don't visit very often and I've never been turned down for an appointment for being seen. It would be good if the morning session ran for a bit longer. Works well when I need an appointment and I really value the surgery, its popular and friendly.
Still all very good
December 19, 2018
Having the walk-in session in the mornings works really well and means you don't have to book in advance. Generally it all works very well and staff are all very good. The car park is a bit limited and there have been occasions when medication isn't correct but normally its ok. Nothing significant needs to change.
A really good surgery
August 30, 2018
It's a really good surgery and it's great to have the 'turn up and wait' system, it's very good. Getting home visits, very fortunate.
Staff are helpful and appointments work well
August 30, 2018
I like the way you can turn up between 8:30 to 10:30 and wait to see a GP and set appointments in the afternoon. A concern is that with extra housing the surgery would struggle. The car park is small and could do with being larger. Staff at the surgery are generally helpful. Do use the online system to order prescriptions and book afternoon appointments which works well.
Very caring and staff are very good
August 30, 2018
Really like the fact you can turn up and wait your turn to see a GP. Staff are very good, don't mind answering the receptionists' questions and doctors are great. A very caring surgery that has provided good mental health support.
Really like the surgery
August 23, 2018
We really like the appointment system in place at the surgery it works really well. There are good doctors who you can see you relatively easily.
Friendly surgery
August 22, 2018
A very friendly surgery, you can always get seen on the day with the morning session. Even for blood tests you can be seen quickly on the day which is different to my previous practice. Having outreach services at the surgery is really good. Pre-booking appointments means you may have to wait a while. The Saturday appointments are also great to have.
