Bildeston Health Centre
Feedback Rating
Based on 263 reviews
Reviews (263)
GPs are great
August 22, 2018
They are lovely, you can get appointments when you need them and I use both the morning and afternoon sessions. Everything works well and the staff are all helpful and the GPs are great.
Will be seen on the day
August 22, 2018
You don't have to wait as you will get to see someone on the day. I tend to use the morning sessions more but do have afternoon appointments too. Staff are really good, they are polite and listen to you and give you time. I do try to see the same GP.
Can't always get in
August 22, 2018
Difficult to get appointments in the afternoon especially for specific doctors, you can't always get in in the morning. The area the surgery covers is very large and there are too many patients. My doctor is remarkable, she just keeps going until she identifies the problem. I'd prefer this system was kept but having advanced appointments doesn't always work as you are better by the time you get to your appointment.
Treated well
August 22, 2018
First class, I've always been treated well and have no complaints.Having the option of the open surgery session or the appointments works very well. Staff have always been brilliant, they're polite and helpful and sort things quickly. Doctors will ring you back when you need to speak to them. In winter it would be nice if the doors could be opened a bit earlier so you don't have to queue in the cold. It's important to have some toys for the children and the surgery is always spotlessly clean.
See doctor of choice
August 22, 2018
You do have to wait in the mornings but you will get to see the doctor of your choice. I prefer the morning session but for appointments it can be a bit of a wait to get one. Staff are always good and you generally get enough time spent with the doctor.
Good mix of appointments and open session
August 22, 2018
The flexibility of having the appointments and the open session in the morning is really good. The staff are always helpful and I'm confident in the practice, they work quickly to diagnose issues and refer you on to hospital.
Helpful staff
August 22, 2018
Everyone at the surgery is friendly and helpful. Everything is done efficiently and well and I really like the morning surgery session, it works well. You know where you are in the queue with the number system and if you want an appointment you can go in the afternoon, although it can be a bit of a wait to be seen or get an appointment as they are busy. It would be nice to have new content showing on the TV screen. Its also good that many community services are available from the surgery which mean you don't have to travel to the hospital.
Can see doctor of choice
August 22, 2018
We are so well looked after by the surgery and the system in place works so well for me as you can ask to see which doctor you would prefer to see. The telephone is always answered and the dispensary always has the medication you need and the overall care provided by the practice has been excellent.
Can alway see someone
August 22, 2018
I like the open morning surgery sessions, it means you can always see someone and it works really well.
Open session doesn't work for me
August 22, 2018
The open session in the morning doesn't really work for me as you have to wait so long. You're in a queue but you're given an appointment when its busy. When you have to visit regularly you have a lot of waiting to do. There's some lack of organisation. I recently had an appointment which needed a follow up blood test but no one was available so I had to have yet another appointment on another day rather than just doing it there and then.
