Combs Ford Surgery
Feedback Rating
Based on 641 reviews
Reviews (641)
GP shortage
July 10, 2015
As of August '15 the surgery will only have 2 GP for 10,000 patients! I have always received an excellent service at this surgery but i am very worried what will happen in August
Unhelpfullness of staff
July 7, 2015
Ringing up in the morning couldnt book an appoinment, rang up an hour later spoke to a different receptionist and was able to book an appoinment.
Waiting 6 weeks for a blood test
June 30, 2015
I have been waiting 6 weeks for a blood test. I was meant to have the test in May originally. I haven't seen my doctor for 2 years now.
Rude staff & bad experience
June 16, 2015
My son had an appointment at 9am. We arrived at the surgery at 8.55am I tried to book him in on the machine but said it was unable and I needed to speak to somebody. I joined the queue of 4 people and waited 10 minutes to 9.05am. I tried to get the attention of staff but they were too "busy" drinking tea or photocopying. When I finally managed to speak to someone, they told me I was too late 9:08am to see the doctor, I explained I had been waiting in the queue for nearly 15 minutes they were very rude and told me I should have arrived at the surgery early. I told the person that I would not be leaving the surgery until my son has been seen as it was not my fault. The staff were very rude, snotty and unhelpful!
Excellent service
May 19, 2015
I & my family have been registered with the practice for 24 years & I can honestly say we have never had occasion to fault the service & dedication we have received from the staff.
Very thorough helpful and effective
May 19, 2015
Go listened to me. Gave good thorough detailed advice.
Appointment difficulties
April 29, 2015
Getting an appointment at the surgery can be a problem unless I stress that I am a carer and I'm concerned about my wife. If I say this I'm then offered an appointment the same day rather than having to ring back the next day to hopefully get one then. The care we receive from the doctors though has been good.
Delayed blood test
April 29, 2015
I couldn't believe how long I had to wait for a blood test as at my previous surgery it was 3 days for an appointment now its 1 month.
Cant get a blood test for weeks!!
April 29, 2015
I can never get a blood test, for weeks at the surgery. the receptionist are very rude and unhelpful.
Average
April 14, 2015
Excellent service from the Nurse Practitioner- She is brilliant very caring listens and helpful. The reception staff really bring down the practice and don't listen. I called reception asking to talk to a doctor as my son has conjunctivitis, she asked me how I know it was conjunctivitis and said I cant just diagnose him and I need an appointment to see the doctor. even though the doctor had no appointments until Friday I managed to get one with the nurse Practitioner after asking several times and pleading why I needed an appointment asap as my sons eye was blood shot and swollen.
