Deben Road Surgery

Getting an appointment is like getting blood out of a stone. Its often a very long wait to get through on the phone, I do wonder if there is one reception for all three surgeries. I really dont see why I have to tell the care navigator about my private parts of my body before I see a medical person.

I need to speak with a doctor about previous condition and medication

Waiting for a gp to call me since thursday. It's now thursday, so a week later about my hay fever breathlessness and the need for eye drops that they will not prescribe as I can get them over the counter. Been to 6 pharmacies, they all say I need a prescription. I just give up with this place looking for a different surgery.

Lack of communication and quality of care missing since the merger

No continuity of care. Each time you speak to someone different.

Called the docs to get appointment for my little boy as he constantly getting bronch, he gets it whenever he gets a cold so needed advice on what to do/ how best to handle it when it happens. My telephone appointment was rescheduled three times and when the docs did call it was 45 mins later than the expected time.

Doc went through everything (his birth, history of ashthma etc) and in the end basically said nothing they can do (which I’m ok with as now it’s on little ones records that he still suffers with them - his first bout of bronch ended up in hospital at 8 weeks old) but then the docs proceeded to give me a lecture on how I should have breastfed both of my child as I could have given them the best start/antibodies and helped build their immune system up and breast is best.

Firstly it’s a mother’s choice as to which she does and there may have been reasons as to why I didn’t breastfeed, secondly motherhood is a very judgmental role - we also don’t need it from the docs too and thirdly had this conversation of been with me 3 weeks ago god knows how I would have reacted because I’ve been coming off my antidepressants for postnatal depression - be considerate of the person you are speaking with. I can’t change what I did/ didn’t do and I don’t need a lecture to make me feel like I’m to blame for my little ones getting poorly.

Overall I found the experience very upsetting and left the conversation feeling guilty and frustrated.

I am a patient with quite alot of health problems and since my doctor, who I would always try to see, has gone there just doesn't seem to be that care and support there once was. I have been a patient here for 36 years and have been made to feel in the last 2 years as if I didn't matter and was nothing but a number on a piece of paper to hurry along.

This is supposed to be a caring profession but since several doctors have all left it has gone more and more downhill, you never know who you may talk to or see. There's no information about ANY of the DRS and every time you speak to someone different who I've never heard of. It always seems such a bother to have a double app because that's what I have to do if I want to talk about more than one thing which is common for someone who has a number of health conditions.

Just not happy here anymore.

Requested a repeat prescription but after a week it hadn’t been sent through to the pharmacy so had to contact the surgery only to be told that she had been off sick! Is there only one person dealing with prescriptions ? More importantly they hadn’t dealt with a new item that had been requested by the hospital, apparently they had a backlog of communication from the hospital, took over a week to sort out with numerous phone calls, trips to the pharmacy hoping that the new item had been sent through, only once the hospital got involved did they resolve the problem, my husband had almost run out of very important eye drops for his glaucoma, terrible service

I was able to see a doctor within a few days

Always having to chase up delayed or incomplete prescriptions. No repore with doctors as you never see or talk to the same one twice.