Deben Road Surgery
Feedback Rating
Based on 164 reviews
Reviews (164)
Very good considering demand
January 23, 2019
In terms of the current site/staff it all works very well for me. It is very good considering the huge demands now. Timeliness isn’t always 100% but I totally understand why this would be the case. I drive so I won’t have any access difficulties with the proposed new site and the impression of the building looks very impressive!
57 years a patient here!
January 23, 2019
I have been a patient here for 57 years so it must suit me! It could be a bit easier to get an appointment. But I suppose that is just down to demand. The nurse practitioner is lovely-so reassuring and professional. Otherwise I wouldn’t want to change very much other than the wait for appointments. I won’t have any problem with getting to the new site as long as there is a car park.
It is local to me
January 23, 2019
This surgery is local to me, I live on Whitehouse and I walk in for appointments. It will be harder to get to the new place. It will be a long journey for me particularly if I’m not feeling well.
Always happy when I do need to attend
January 23, 2019
I don’t come to the surgery any more than I have to. I use self help methods and the pharmacist to minimise visits here. I am always happy with the service that I get when I do need to come though. I usually see the nurse practitioner and she is very thorough and listens carefully to me when I describe my symptoms. There are no problems here for me. I will be able to get to the proposed Tooks site fairly easily so I just hope the service will be as good as it is here.
Everything else is fine
January 23, 2019
There can be a slight delay in being seen (after the appointment time) but in all honesty everything else is fine so I can live with that. I walk to the surgery but the new premises won’t be too far and it looks very good.
Doctors are so professional
January 23, 2019
Some of the people on the (reception) desk can be a bit rude but not all of them. The loos are sometimes not very clean and the decor in the waiting room is overdue a facelift. That said the doctors and nurses are pleasant and professional and I guess that is the most important thing. I drive so I think the new premises at Tooks will be a real bonus for me.
I’m happy with my care
January 23, 2019
I see different doctors/nurses each time I come. They all seem pretty well ok though so no complaints on that score. I don’t really come here that often but I don’t think I have ever been seen on time though that hasn’t really been a problem for me. I won’t have any problem getting to the proposed new site and the building is very impressive in the pictures. All looks good to me.
Attitude is usually very good
January 23, 2019
I have been a patient here for 71 years - all my life. Happy with doctors and nurses but, although overall attitudes are usually very good, some reception staff can come over as a bit obstructive sometimes. Also it would be nice to have a bit of music on in the waiting room-it feels a bit like a morgue sometimes. The proposed Tooks site is no further from where I live so there won’t be any transport issues for us. It all looks very good on the artists impression!
My doctor is fantastic
January 23, 2019
I have COPD and my doctor is fantastic - she really goes the extra mile for me. I have been a patient here all of my life and it hasn’t really changed much. Building isn’t so good anymore with the growing demand so I think the planned new building (at the Tooks site) is a good thing, there isn’t any parking here so that should improve.
Out of their hands
January 23, 2019
We have been patients here for a number of years and we rate the doctors and nurses highly. It seems very difficult to get an appointment now, the wait on the telephone seems very long, it all seems less accessible than it used to be. Reception try their best (when you are through to them) but it is out of their hands sometimes. Neither of us drive so the journey up to Tooks will be a bit of a problem. I don’t know what I will do when they move.
