Deben Road Surgery
Feedback Rating
Based on 164 reviews
Reviews (164)
All good.
January 23, 2019
I find this surgery very good. Everything works well for me. Appointments, repeat prescriptions-all good. Only slight thing is I am never seen on time, usually it is only 10-15 minutes but I have waited 45. I welcome the move to new premises, this building isn’t really weak=ll suited for the purpose it services. The upstairs consulting rooms aren’t very accessible. I won’t have any transport difficulties in getting to the Tooks site) as my husband drives me.
No worries about the move
January 23, 2019
I don’t have any worries about the proposed move to the Tooks site - in fact is will be better for me provided there is parking as I drive to my appointments. Apart from never being seen on time here everything else about the practice is good. The nurse practitioners are brilliant and they run more to time as well.
They are so organised
December 17, 2018
They are so organised and they care here. This wasn't the case in my previous surgery. I think it is all fantastic but my doctor goes above and beyond for me when I was poorly. I hope this high level of quality service continues after the move to Took's. I am happy to attend there as it will be purpose built and not as 'warren like' as this place.
I've never had any sort of problem.
December 17, 2018
I won't have any access problems following the move go the Took's site as I already drive to my appointments. I've never had any problems here, I phone in and they sort me out. I am given information, leaflets and booklets to help me manage my own health which I value. My whole family comes here and we are all happy with how it works for us.
Well looked after here
December 17, 2018
I've always felt well looked after here. My visits (not that frequent!) have always gone without event. I've always thought my consultations were thorough though. I would like a bit more continuity-I seem to see different doctors each time I come in! I live between here and the proposed new site (Tooks) so it won't make much difference in terms of getting there.
My doctor is great
December 17, 2018
I am happy to wait (a bit longer for an appointment) to see one particular doctor. She is great and she knows me and my condition. I hope I will still be able to see her after the practice move to the Took's site. I will want to stay registered with the practice and attend the new site. It won't be any further for me than the journey now.
I am recently registered.
December 17, 2018
I am recently registered here having moved to the area from elsewhere. The registration process was fairly straightforward but this is my first visit to see a clinician. That said I am 30 minutes late being called in so far (and still waiting).
I've been here for 19 years
December 17, 2018
It is a bit dark and shabby here now-it has been a while since it was decorated. Seats are stained as well. Operationally I can be a bit late being called in to my appointments even if the waiting room is quiet, which is a bit strange. I have been a patient here for 19 years but now I don't usually see the same doctor twice in a row which isn't great. Generally though I am pretty satisfied with how I am looked after. With regard to the practice move as long as there is parking at the new site I will have no problem with the new location.
Very happy with clinicians
December 11, 2018
I have often had to wait past my appointment time. I don't object because extra time is found for those who need it. I am very happy with the clinicians and I am happy with either doctors or nurse practitioners. Online booking doesn't work for me-I do other stuff online and I wish I could use it. When the practice moves I drive so it will be easier for me as I assume there will be car parking.
Paramedic is absolutely brilliant
December 11, 2018
The paramedic does home visits and he is absolutely brilliant!! I have mobility problems so I need my appointments to be on the ground floor and that doesn't always happen. Also I have struggled sometimes when my medication has been altered by my consultant at the hospital but the practice doesn't seem to either receive or possibly act on the changes.
