Deben Road Surgery
Feedback Rating
Based on 164 reviews
Reviews (164)
One or two staff could be friendlier
September 26, 2017
There are one or two staff who could be more friendly when they communicate.
Can take long time to see own GP
September 26, 2017
To make an appt. with a specific doctor takes a long time, can be a couple of weeks, which feels too long.
Help if appointments were on ground floor
September 26, 2017
I find having consultation rooms upstairs a challenge, especially as there isn't a lift. The recorded message I listen to when telephoning the surgery is I think inappropriate and needs changing.
Good service everything clearly explained
September 8, 2017
All around good service, as a diabetic they explain everything very clearly, brilliant.
Friendly staff, good treatment
September 8, 2017
The Surgery has friendly staff, they listen to me and I've had good treatment
No referral made although promised
September 8, 2017
I've been going to the Surgery for 8 months with the same problem, not helped seeing different people, I was told I'd be referred to the hospital and then when I looked into why nothing had happened it turned out no referral had been made.
Glad to be with this Surgery
September 8, 2017
I've been a patient with the Deben Road Surgery for many years and pleased to be in their care.
Listen and explain well
September 8, 2017
Just lately they have been very good to me, they listen and explain things well. When I needed hospital care they arranged for it to happen quickly.
Doctors listen
September 8, 2017
The doctors staff listen to me and get things sorted quickly.
Some clinical staff seem in a hurry
September 8, 2017
When I've seen a Nurse Practitioner I've felt I had the the time I needed, but then in my appt. with another Clinician they came across as everything being in a hurry, I came away feeling I'd been an inconvenience.
