Deben Road Surgery
Feedback Rating
Based on 164 reviews
Reviews (164)
Usually appointment can be booked quickly.
October 27, 2017
Can usually get an appointment quickly. The staff are always polite. Doctor and staff knowledgeable and signpost to other relevant services.
Longer wait than I would like
September 26, 2017
Friendly staff, waiting longer than I would like.
A week's wait for an appt.
September 26, 2017
At least a weeks wait for an appointment which can feel along time.
Good with children but some staff are abrupt
September 26, 2017
Someone on reception can be abrupt. The Surgery is very good with children, always able to get an appt. for the children very quickly. A Practice Nurse and a Doctor that we see are very good.
Usually helpful
September 26, 2017
Usually I find most staff helpful.
Some staff can come across as abrupt & long wait for appointments
September 26, 2017
Sometimes the staff on reception can come across as being short with me, this happened recently and I was then only doing what the nurse had asked me to. Appointments can take up to two weeks to come through.
Not easy access for me using a frame
September 26, 2017
I need doors that have a push button beside them. As I use a frame to walk this would make a big difference to me, and others.
I don't like sharing info with/at Reception
September 26, 2017
I shouldn't have to go into detail with the receptionist about why I need to see the doctor. The reception is a public area unsuitable for sharing my personal information, and the receptionists aren't nurses or doctors.
Good, some staff could communicate better
September 26, 2017
Overall very good surgery and service, just a couple of staff who could be better at saying things in a nicer way.
Liking everything
September 26, 2017
I like everything about this surgery
