Deben Road Surgery
Feedback Rating
Based on 164 reviews
Reviews (164)
Wasting time & money
May 22, 2017
Being given different medication that i believe is cheaper has meant repeat visits to the doctor when they do not work, wasting time and money
Inconvenient prescription renewal
May 22, 2017
Now have to get my prescription renewed monthly rather than 2 monthly. This must take more time and money for the practice
Good. Getting appointments fine
May 4, 2017
Very good when trying to get the children an appointment the same day. Only see the nurse practitioner who is good. When you call you are given one appointment option but if you can't make it you are not offerred another appointment but told back the next day
Close by me
November 16, 2016
I am newly arrived in the Country with very little English. Suffolk Refugee Support (SRS) book all my doctor appointments. When I was pregnant I went to the doctors with stomach pain. They sent me home and booked me into the hospital for a scan the next day. When I got home the pain got worse and I was bleeding so called an ambulance. When I got to hospital I miscarried. They surgery is near where I live which is good. I use Language Line. Sometimes it isn't very good as they cannot see what I am talking about. Sometimes I do not get the medicine I think I should have.
Good but seeing specific doctor is difficult
November 1, 2016
To see a specific doctor takes about 2 weeks and I would worry that if I had an ongoing issue. Seeing the same doctor helps with continuity. The care and staff have all been very good. Sometimes the receptionists can be a bit abrupt. I was told to have a flu jab by my doctor but when I tried to book I was told none were available. When I said the doctor had requested it she said that I could have an appointment next week
Lack of care for the elderly
August 30, 2016
I moved my mother from this practice, due to her being left in agony with undiagnosed infection, it was only after my insistence that she was admitted to hospital, where they immediately knew what was wrong with her, they could not believe that she had been left to get so bad.
poor
July 12, 2016
Difficult to get an appointment. Always told to call back in the morning but line constantly engaged! Receptionists not friendly
good
July 12, 2016
Doctor always faces patient, who has disabilities, so feels respected
Good
June 28, 2016
Good but had to wait for appointment both at the surgery and at Ipswich hospital
Good
June 24, 2016
Friendly doctors, always seen on time. To sign in its on a computer so a lot easier and time effective. Sometimes hard to book an appointment though.
