Deben Road Surgery
Feedback Rating
Based on 164 reviews
Reviews (164)
Difficulties hearing and understanding staff
June 22, 2016
I wear hearing aids and I find it difficult to understand staff and they struggle to understand me. Waiting times can be between 10-30 minutes but this isn't bad. I like the fact that they put my name on the board and other patients will help me. Sometimes I do not fully understand the explanations given but depending on the doctor some will give me written notes to take home.
I am so angry! refused re-registration
June 18, 2016
my daughter went off ro Uni but stayed on the electoral roll. When she returned we wanted her to be re-registered here as she had been before she went away. They refused to take her. I was so angry when she needed medication.
Nurse practitioner is excellent, otherwise not so good
June 18, 2016
the nurse practitioner is excellent. However the appointment system is atrocious and receptionists can be rude. I want to move surgery but I think most of the others maybe just as bad
Nurse helpfully calm
May 31, 2016
I was a bit annoyed as I didn't want my injection but as the nurse stayed calm it was okay.
It's difficult to get an appointment
May 28, 2016
It is difficult to get an appointment with a GP. Always get a nurse practitioner. Receptionists ask what is wrong!
Difficult to get appointments
May 28, 2016
it's difficult to get an appointment
Cannot get an appointment.
March 10, 2016
You can't make advanced appointments at all and have to phone on the day for one. I called Friday for an apt but couldn't be seen until 4.15 which was too late due to the issue. They advised I call 111 to see if they could get someone out so see me. Generally, getting appts is very difficult and they do seem to have staffing problems at the moment. If you call on the day they do try to get you to see a nurse practitioner.
1 doctor, no appointment available.
March 10, 2016
As there was only one doctor out of six on duty and they were out on an emergency. Because they could not see me we've had to go to A & E. Normally, getting appointments is not too bad. There have been a number of doctors coming and going but the practice do not keep patients informed.
Long wait for appointment.
March 10, 2016
Some staff have not been overly sympathetic when I've been trying to get appointments and I was offered an appt in two weeks time. I tried to see someone today but was told 'no appts were available try tomorrow'. Instead I've gone to A & E.
3 months to send a referral letter
January 19, 2016
Letter was finally sent after it was chased. When asked why this happened I was informed that I'd have to make a formal complaint to get an apology if it was their fault. Who is at fault isn't up for dispute. The info was received it just wasn't forwarded
