Deben Road Surgery

That's if you can get past the receptionist and if you do very rare you see a GP

3 separate ailments I have been told nothing is wrong by nurse practitioner.
All 3 Times have been issues once I went private and I had a real problem.

Absolute nightmare now to get appointment have to book weeks ahead to see a doctor. Receptionist makes you feel very uncomfortable and ask too many questions you are made to feel uncomfortable when trying to get an appointment

The receptionist is very intimidating when you try to get an appointment and almost seems to be trying to diagnose.

The repeat prescription system does not work and staff cannot correct it example tablets 1 a day issued in December cannot 're order until March 28 tablets for 90 days does not equal 1 a day

Feel they just want you 'in & out'. appointments are hard to get as they have 2 slots.In the morning it is hard to get through but when you do they won't book you in for the afternoon. You have to then call again at lunchtime and then most the appointments are gone too. It is really annoying.

Old doctors have left the surgery. Fingers and hands were locked and they referred me to an appointment at the hospital. New doctors at the surgery are very good, the referral was in good timing. Rarely visit in general.

Rang up for an appointment to have a flu jab and got one in the week. Normally can get appointments ok and even if you don't get to see a doctor they will try to get you in to see a nurse. Parking is difficult.

Me and my partner have been patients at this surgery for a lot years now and overall the surgery is ok. But when it comes to requesting repeat prescriptions the system is very unreliable. I have lost count of the times i have gone to pick up mine or my partners prescriptions only to find the surgery has either lost the request, missed items off or just not bothered to put them through the system back to the chemist. I have today had another wasted journey to the chemist only to find that at the last minute they want to reveiw some of the pills my partner is on and the prescription wont be ready till this afternoon. after being promised yesterday after another wasted journey that the prescription would be ready to pick up this morning. The surgery really needs to sort this problem out it can end up leaving patients with out important medication!!! we always order way before the meds are needed because of all the mess ups in the past!!

They were brilliant. Talked through everything; very reassuring