Deben Road Surgery
Feedback Rating
Based on 164 reviews
Reviews (164)
Brilliant!
March 8, 2019
This practice is brilliant! My wife (now deceased) and myself moved down here from Norfolk seven years ago to be closer to our daughter and we registered here then. The service is so much better than the practice we attended in Norfolk and I will certainly move with them to the new site.
Very good all round
March 8, 2019
I am nearly 80 now and I am coming here more and more frequently unfortunately-it is very good all round. I would value being able to see the same doctor on each visit but I think that is a thing of the past now and not just at this practice. I still drive and I value the quality of the service here so I will transfer when they move, I don't have any issues with that.
They do well
March 8, 2019
My 3 stars for waiting at appointment might be a bit harsh-I am later today than is usual. In fact I think they do well given the restrictions imposed by the current premises. Ordinary (routine appointments) with any doctor are good but it can take between 2-3 weeks to see a specific clinician. I am pretty happy overall and I will definitely move with the practice to the new premises when they are open.
Everything is good except reception
March 8, 2019
Everything is pretty good here apart from the attitude of some of the reception staff. I make an appointment to see the same doctor every time, it takes a bit longer but I value them and think it is worth the extra few days. I would like to go to the new practice when it opens but I will only be able to do that if the bus service is improved.
A week and a half for a routine appointment
March 8, 2019
It takes a week and a bit for a routine appointment. I am thinking of transferring to another practice which is closer to me so I won't be transferring when they move.
The doctors are mostly fine
March 8, 2019
Our family have all been registered here for ages but they don't seem as efficient (administration wise) as they used to be. I have one particular issue which I haven't been able to resolve. I can make an appointment for my mother but not for my 17 year old daughter! I don't think much of the attitude of some (not all) of the reception staff but the doctors and nurses themselves are all fine. I (and my family) will move with the practice.
nurses are great
March 8, 2019
Mostly when I come in I see one of the nurses, they are great. I think that appointments are reasonably available and I rate the service that I get here. The proposed new site is a bit further away but I will transfer when they move as I think the local alternatives are not as good as here from what I hear,
I can't complain overall
March 8, 2019
I find both doctors and nurses to be ok-some are good, some less so. Appointments have never been an issue for me. The waiting room is a bit dark and shabby but usually clean enough. I will move to new site with the practice, the car parking will be a great improvement!
appointments aren't a big issue
March 8, 2019
I have to say that I don't think I have ever been seen on time and I have been a patient here since my birth (32 years) Appointments aren't a big issue, not all are 'on the day' so I can get a routine one when I need one. It doesn't feel a 'friendly' place here anymore though that said I will transfer to the new site with them when they go.
Can't get much better than this!
February 27, 2019
I have been a patient here my whole life. I called in yesterday with a problem and I have an appointment today and then a hospital appointment this afternoon. You can't get much better than that! I drive and will happily move with the practice to the new location.
