Deben Road Surgery

(Name removed) is a godsend to the surgery! He takes the time to listen to you properly and I never feel rushed or silly

My Dr is a godsend to the surgery! He takes the time to listen to you properly and I never feel rushed or silly

Care navigators are helpful and knowledgeable. I have always managed to see my GP when needed and they are very thorough.

Never had a problem getting an appointment, friendly practice staff, efficient

My step Father, usually a, stoic man is having chemo for quite serious cancer. All very emotional along with appointments especially during the pandemic. He has to have a blood test the day before chemo, which informs the chemo. The gp surgery has, to do this. I overheard the very poor attitude of the care nav saying the only app was somewhere else or on 4 days before. It was horrible to listen to him keep saying but I can't make and the staff member respond so coldly and at times, with rudeness. This is unacceptable, treating someone on their late 70s who cas, a, serious illness with such rigidity and coldness. He is going across town to Riverside but it was, so upsetting for him. And in the through of very aggressive body wrenching chemo. Need to do better Deben. The ccgs pay you to take the blood...the hospitals could do a much better and more coordinated approach. Maybe care navs need training on treating people in a dignified, kind and personable way.

my dad was due to have blood tests today, he has gout at the minute and cant get shoes or slippers on at the moment, dont they have district nurses anymore, they could have come to his to take his bloods?

Pleasant staff and excellent doctors who are very kind, understanding and sympathetic.

Access to this surgery is so limited.
I called for 40 minutes with no-one picking up and when they finally did there were no appointments. Then you have to do it all over again for the afternoon appointments.
It's just so difficult to get to see someone, they must be so short of staff.

Would like Receptionist to attend at desk at all time. Not have to ring a bell.

contacted surgery as needed strong painkillers after op. and received a text saying prescription was at pharmacy for collection . another time when stating my husbands symptoms to receptionist I was put through to a doctor and advised to phone ambulance,He had suffered a T.I.A. although he did not have usual noticeable symptons .