Deben Road Surgery
Feedback Rating
Based on 164 reviews
Reviews (164)
Efficient and Caring
December 4, 2020
I waited on the phone for a few minutes and when the receptionist answered she listened to my concerns and arranged a telephone appointment with a doctor. The doctor phoned me and we discussed my concerns. As this did not reach a diagnosis and we both had some concerns she arranged for a face to face appointment.. You can't ask for better service. Thank you
Unhelpful receptionists
November 28, 2020
When asked by the doctor to go downstairs and make an urgent blood test l was unable to do so, the receptionists insisted that l would have to return home and telephone reception to do this
Rubbish. Can’t get through to them.
November 10, 2020
Mum saw nurse practitioner and was misdiagnosed. This is the second time it’s happened. Appalling and no doctor seems to stay
Speaking to some of the staff Is awful.
November 9, 2020
Some of the receptionists are unsympathetic and unhelpful.
Trying to get through by phone is impossible
October 22, 2020
I'm trying to phone for a flu jab - every time I try I'm in a queue that is so slow to go down - 15 minutes sat at number 3 in the queue last time.
Just now I was no 1 in the queue for over 10 minutes then the line just went dead.
I do not have the time or mobile credit to keep on trying to get through so I guess I'll just have to risk not getting a flu jab.
Just now I was no 1 in the queue for over 10 minutes then the line just went dead.
I do not have the time or mobile credit to keep on trying to get through so I guess I'll just have to risk not getting a flu jab.
Awful, woeful, despicable
October 1, 2020
I am absolutely appalled by the staff and doctors at this surgery now. I had to call them repeatedly because of a fault with my phone (not of my doing) and they seem to blame me for this. My doctor conveniently cut me off the phone and I am now number 7 in the queue.
I have been a patient there since I was born and I have never felt so unhappy and infuriated with the service. I am changing doctors surgery and registering with another surgery.
I appreciate and realise that there is a serious co-vid outbreak and have been very patient in waiting for my conditions to be dealt with. But they are getting worse.
Avoid.
I have been a patient there since I was born and I have never felt so unhappy and infuriated with the service. I am changing doctors surgery and registering with another surgery.
I appreciate and realise that there is a serious co-vid outbreak and have been very patient in waiting for my conditions to be dealt with. But they are getting worse.
Avoid.
impossible to get through to
September 22, 2020
Apppointments not available on line anymore. Wrong telephone number on the web page to ring to make an appointment for a flu vaccination!
Took over 15 minutes to get through to make an appointment!!!!!
Lack on communication with patients.
IS THIS PRACTICE CLOSING DOWN??
Took over 15 minutes to get through to make an appointment!!!!!
Lack on communication with patients.
IS THIS PRACTICE CLOSING DOWN??
Really hard to get help
September 17, 2020
Not easy now to get appointment or even a telephone consultation. Very disappointed been waiting 9 hours for call back
terrible service takes 20 minutes on phone
September 16, 2020
absolutely terrible service takes over 20 minutes just to get through and book a nurse appointment - left queueing on the phone and not moving forward- service gone completely downhill since one doctor left. terrible terrible service.
Trying to get appointment
August 11, 2020
Really gone downhill, feel there is a lack of GPs
