Debenham Group Practice - Otley Branch site
Feedback Rating
Based on 129 reviews
Reviews (129)
I don't like to travel to other surgeries
December 3, 2019
I would like to see more appointments available in Grundisburgh this would be better for me, travelling around to other surgeries is not ideal. However saying that I am quite happy with the level of service at Otley surgery.
Very polite and helpful
December 3, 2019
This is the first time using this surgery I usually go to Debenham, I phoned up this morning and Otley had an appointment this afternoon, the lady answering the phone was helpful and polite
Don't always get to see the same GP
June 4, 2019
I would prefer ore consistency of the same GP. I was disappointed that I didn't receive a call back even though I was promised one so I used the 111 service for advice. Reception staff are kind, it is difficult to get appointments especially the INR regular appointments. One of the nurses had 3 attempts at taking blood for my INR and she had to eventually get the doctor to do it.
I am happy with them
June 4, 2019
I am happy to use any one of the three surgeries in the group. I have to book 5 to 6 appointments at the same time over so many weeks as I have an ulcerated leg.
I am happy with them.
I am happy with them.
Overall a good surgery
June 4, 2019
I will consider using the online booking system to book appointments in future not I know about it, I waited about a week to get this appointment as I wanted a specific day and time. It does feel a bit much that the receptionists ask more questions these days, but overall it's a good surgery.
A bit of a wait for appointments but OK
June 4, 2019
It's normally OK to get an appointment but there is often a bit of a wait, I feel the GP refers to the hospital specialists well and in a timely fashion. The nurses here are extremely good.
A little tricky to get appointments but good
June 4, 2019
It can be a little tricky to get an appointment and I can come to the surgery to book, I am happy to see any of the doctors though. I like my doctor, she's direct but very good.
Can't fault the staff at all. When necessary we're happy to travel to the other site for appointments.
Can't fault the staff at all. When necessary we're happy to travel to the other site for appointments.
All runs smoothly
June 4, 2019
Never had any problems at the surgery, when family have needed ongoing support they have been great, very accommodating and supportive of elderly relatives. The doctors have really chased referrals to hospital in the past when the hospital was slow to react. The dispensary is very good, accommodating and helpful with medications when needed. Reception staff are also great, if there are any problems getting to the surgery they will work with you on the best option.
The bus service to Debenham has changed so it's difficult to get to the surgery for appointments but I'm happy to go if I need to.
I think we are very lucky at this surgery as you don't have to wait very long for appointments and it all runs smoothly.
The bus service to Debenham has changed so it's difficult to get to the surgery for appointments but I'm happy to go if I need to.
I think we are very lucky at this surgery as you don't have to wait very long for appointments and it all runs smoothly.
Supportive surgery and caring staff
June 4, 2019
Easy to get appointments when needed, and the staff are all great.
They are so accommodating and helpful and really help you get the support you need, Very supportive of family members who have needed much more attention. One relative was called daily to check how they were and when things changed they really got the care they needed.
They are so accommodating and helpful and really help you get the support you need, Very supportive of family members who have needed much more attention. One relative was called daily to check how they were and when things changed they really got the care they needed.
Supportive surgery
June 4, 2019
Generally staff all listen to you well, I tend to come to Otley for appointments but to see someone here can take a week. Staff do say that if there is any change to call back.
Staff are very good, they will sort everything out.
Quick to get referrals to hospital sorted.
The dispensary has been good, and if something is missing they get it for you in a week.
Time is limited with appointments but staff are very good at not showing frustrations when people just chat.
Staff are very good, they will sort everything out.
Quick to get referrals to hospital sorted.
The dispensary has been good, and if something is missing they get it for you in a week.
Time is limited with appointments but staff are very good at not showing frustrations when people just chat.
