Debenham Group Practice - Otley Branch site
Feedback Rating
Based on 129 reviews
Reviews (129)
Supportive surgery
June 4, 2019
It's taken 5 days to get a pre-booked appointment with any doctor.
Happy to say what the issue is as that helps to see the right person.
Everything else is very good.
As a carer the doctors surgery have been very supportive and have come out to mum whenever we've needed assistance.
Happy to say what the issue is as that helps to see the right person.
Everything else is very good.
As a carer the doctors surgery have been very supportive and have come out to mum whenever we've needed assistance.
Can be difficult to get an appointment
June 4, 2019
Can be difficult to get an appointment
Diabetic nurse wonderful
March 1, 2019
Very well cared for and conditions are well managed by staff. I see who ever is available and I'm happy with everyone. The diabetic nurse is wonderful, lots of information is provided. I can get blood tests for INRs when I need them and the results come in online. I've had a couple of telephone consultations which have been great.
helpful staff
March 1, 2019
Referrals to hospital are very good, a quick process generally and staff tell you what and when to expect to hear from the hospital. Staff are nice, friendly and helpful. If you can't be seen here you are given the option of going to one of the other surgeries. Generally it runs well and there are no issues.
Quite happy to travel to other surgeries
March 1, 2019
Always managed to get appointments when needed and as quickly as needed. Quite happy to travel to other surgery sites when needed but I can drive. Staff have provided enough information when in appointments.
Easier to see nurse at other surgeries
March 1, 2019
You can get appointments quickly and the parking is quite quiet. It can be a bit easier to see a nurse at one of the other locations. Staff tend to be good at explaining issues and it all generally works quite well.
Friendly helpful staff
March 1, 2019
Get to see doctors quickly and happy to attend any of the sites. I'll also see any of the doctors available and staff are friendly and helpful. What they are doing now is working well. Asthma reviews monitor my condition well.
Have to call on the day for routine issues
March 1, 2019
Can usually get appointments when needed but the way on the day is organised now means that getting to Debenham for appointments is more difficult, especially if you can't drive. If you call you're told you can't book for later in the week and have to call on the day for routine issues. Care and explanations tend to be good and I try to see the same person to get better continuity with ongoing issues especially and this usually happens.
New patients need to be given information
March 1, 2019
When you register at the practice staff need to make sure new patients are told how to make appointments with in the surgery and out of hours. Care and advice has been very good from the doctors.
No doctors available to see
November 16, 2018
I've struggled this week to get an appointments and have had to attend the different surgeries. I haven't been able to see a doctor as none are available. I've called a couple of times this week for appointments and they've gone very early in the morning. I've then been given a nurse appointment. Normally its good and not like this and staff are very pleasant and helpful. Opening times at Otley are restricted which does make things difficult at times, especially when trying to pick up medication.
