Debenham Group Practice - Otley Branch site
Feedback Rating
Based on 129 reviews
Reviews (129)
Appointment availability is an issue
November 16, 2018
The limited availability of appointments at Otley is an issue. You are given other options but they aren't so convenient or local. Staff are very good once you get in to see them and generally I'm happy to see any of the doctors. Having an extended walk in service at Otley to help people who work would be good as it can take two weeks to get an appointment here.
Appointments not easy to get
November 16, 2018
Having the local surgery is good but I don't find it very easy to get appointments at any of the surgeries. I do try to use the online booking but it doesn't help much.
Very good correspondence
November 16, 2018
I rarely have appointments but the contact I have with the surgery is good and correspondence for issues has been very good. Not had many difficulties getting appointments either.
Difficult to get blood tests
November 16, 2018
Getting blood tests at the Debenham surgery is very difficult, its been nearly a month, it's quicker to go to the hospital. Blood results have also got lost which meant having another test. The nurse I see is very good and I try to see her if possible.
Accomodating staff
November 16, 2018
Having the 3 sites makes getting appointments easier and more flexible. I haven't had any problems getting appointments, you can speak to reception and they will try to accommodate your needs. The waiting times for prescriptions is two days however, if I take my prescription to a supermarket it can be ready by the time you finish shopping.
Very friendly staff
November 16, 2018
Quick to get appointments. Very friendly and helpful staff. I like having the flexibility to attend the different surgeries, it makes it easier for us to get suitable appointments.
Don't have to wait for appointments
November 16, 2018
Can get an appointments when you call, you don't have to wait. The appointment system works well and I'm happy to travel to the other sites. Staff have been friendly and helpful and medications are ready when needed.On one occasion when there was a problem they sorted it out quickly.
Helpful staff
November 16, 2018
I tend to go to any of the surgery sites and this does help to get appointments when you need one. On the whole staff are very helpful but I do find access to the buildings with a wheelchair. I requested a house visit and this was organised easily and the doctor has been so helpful with everything.
Staff are good
November 16, 2018
Its a very efficient surgery. I'm happy to travel to the different site and haven't had any problems getting appointments. Normally I book appointments ahead of when they are needed and don't often need urgent appointments. Staff are good, they are approachable and explain things very well
Very helpful staff
September 28, 2018
The staff at the surgery are very helpful and you can always get an urgent appointment on the day but if its not urgent then it can be a bit of a wait but you can book in advance. I really don't mind travelling to the other surgery sites for appointments as and when needed. There really isn't anything that needs to change at the surgery.
