Debenham Group Practice - Otley Branch site
Feedback Rating
Based on 129 reviews
Reviews (129)
Can see the doctor of choice
August 8, 2018
Good that you can see the doctor of your choice and the online system for medication and appointments works well.
Delayed referral
August 8, 2018
There has been a time when a referral to the diabetic clinic at the hospital was asked for but not initially done. Whether this would've made any difference I'm not sure but I feel it should've been done sooner.
Doctors are good
August 7, 2018
The doctors are good and know their stuff, they explain things very well. The online system work well for prescriptions and everything works well
Can be seen quickly
August 7, 2018
If you do want or need a urgent appointment you will get seen but for non urgent issues it can be a two week wait. Getting regular INR appointments is more difficult now.
INR blood tests are difficult
August 7, 2018
Not long waits for appointments. INR blood tests now need to be done earlier now which is more difficult as the pick up time for bloods has changed. This is now difficult especially for older patients who may need assistance to get to the surgery.
Like choosing who I see
August 7, 2018
I've not got anything to complain about. I've never had a problem getting an appointment and don't mind waiting to see a specific doctor. Its important to have the flexibility to choose the doctor you see. I use online for booking appointments and my medication and like that I can see my test results too.
Getting appointments is a bit slower
August 7, 2018
When I do need to use the surgery its fine. Getting an appointment quickly has got more difficult over the years but they can always see me. Online booking and prescriptions work well. When reviews are needed it shows on the prescription but you only tend to look at the prescription when you need more tablets and then it takes a while to get the appointment. I like the text message system in place for the reminders. It would be good to also have either email or text updates instead of being called.
Fantastic care
August 7, 2018
They are absolutely wonderful. No trouble getting an appointment, it realy is fantastic care that we've had. The attention and information give has always been very good .
Difficult to get appontments
June 22, 2018
Pretty good but appointments are difficult to get and I've waited longer than I would've liked. Staff are very pleasant. Blood tests are also a bit delayed, 5 days on the last try. I've had to travel to Otley for this appointment as none were available in Debenham and this took a week to have one.
Appointment booking the only obstacle
June 4, 2018
Friendly and helpful. More recently getting appointments has become more difficult but this is the only negative issue. Generally been very good.
