Debenham Group Practice - Debenham
Feedback Rating
Based on 389 reviews
Reviews (389)
Asked for house call for visitor and got one
May 24, 2016
We had an elderly relative staying and we asked for a house call and they happily came out. Sometimes explanations can be a little lacking in detail. Access could be improved for the health visitors, appointments are often made later in the day which can make picking up children difficult.
Quick service
May 24, 2016
I visited with my grandson, was seen within 5 minutes and got everything we needed.
Very pleasant staff
April 27, 2016
You get to see your own doctor but may have to wait for an appointment. In an emergency I'd see any of the doctors and this would not be a problem. Getting appointments to have a blood test is not a problem and all the staff are very pleasant.
Doctors really listen, have time for you and
April 27, 2016
Doctors really listen, have time for you, have genuine concern and offer good advice. Over the years there have been occasions where I have had to wait at least 1/2 hour for my appointment. The automated phone booking system is not flexible enough and it would help to be able to book by date. I've had no problems getting appointments on the day and have used the later appointment times on a thursday
Friendly and helpful staff
April 27, 2016
Friendly and helpful staff
Surgery works to high standards
April 27, 2016
On occasions staff do not always listen to what you are actually saying which is very frustrating. The surgery generally works to high standards. It does feel that there are not enough advanced appointments available and to ensure an appointment on the day you need to ring early which can be difficult when you work.
Appointments are never on time
April 27, 2016
Appointments are never on time and because I work this is problematic. Generally the care is good but getting appointments is particularly difficult at each of the surgeries.
Helpful staff
April 27, 2016
Staff are very quick to assist in what ever way they can
A good surgery
April 27, 2016
It's a good surgery.
Staff have been excellent
April 27, 2016
We've just moved but so far all staff have been excellent and I've been very impressed. Very approachable and prompt dealing with us. We brought the new patient forms in a couple of weeks before we moved and by the time we moved in everything was sorted. It would've been great to get a welcome pack with contact details so we know who to call.
