Debenham Group Practice - Debenham
Feedback Rating
Based on 389 reviews
Reviews (389)
Very pleased
November 17, 2016
Very pleased. When I have needed an appointment I've got one and even on one occasion when there were no doctors on that day I was seen the next morning. When one person has an appointment and a sample is needed, if known prior to the appointment, could reception staff advise of this, so that if the patient is reliant on volunteer transport there isn't any need to return very quickly with a sample incurring another trip, so it can all be done in one trip. On one occasion in bad weather I was asked to go over to Otley for an appointment but I was not happy driving on the icy roads so asked for an appointment in Debenham when one was available. It was a few days later but the receptionist would have preferred me to to have driven over.
Helpful & kind but need simple explanations
November 17, 2016
The doctors have been very helpful and kind. It would help if explanations were simplified and avoided medical technology. The practice meets our needs and referrals have all been made promptly..
Being able to see the same doctor is great when they are available. There are times when this is not possible and we're happy to see any of the GPs.
Being able to see the same doctor is great when they are available. There are times when this is not possible and we're happy to see any of the GPs.
Lack of information, nurses good
November 17, 2016
If you don't go to the surgery very often you don't find out when the flu sessions are and then you don't get it done. I hadn't seem anything around the village to let us know.
Like the nurse practitioners
Like the nurse practitioners
Fair but over capacity
November 17, 2016
Having the additional surgeries linked to the practice has impacted on the care provided. I feel that I can't just pick up the phone and ring if I'm concerned about things. I've been made to feel that I'm visiting for no reason
Excellent experience
November 17, 2016
The whole experience is good and the service meets my needs
Very personal approach
November 17, 2016
Very personal approach. The doctors call you back and you can have a real discussion with thm. Good use of printouts and information as you don't always take everything in at the time
Level of care is superb
November 17, 2016
Everybody is so kind and my level of care is superb. The information leaflets in the surgery are really good.
Photographs of staff should be done professionally so that they portray individuals as they really are
Photographs of staff should be done professionally so that they portray individuals as they really are
Friendly surgery
November 17, 2016
A very friendly surgery. I like my GP. It would be better if we could collect our prescriptions from the surgery not the chemist. The Denham pharmacy is very good. They will call to discuss any issues
Brilliant surgery
November 17, 2016
A brilliant surgery. The staff are so nice. The flu day is a great way of bringing the community together. We have lots of reasons to be thankful for this surgery
Excellent
November 17, 2016
Very good better than most, Otley especially
