Forest Group Practice
Feedback Rating
Based on 142 reviews
Reviews (142)
Very good
October 31, 2022
Happy with the surgery, I'm not feeling great and there aren't any appointments this morning, so they have advised to call back after 11am when the afternoon appointments are released, so I'm going to do this. The staff were lovely and explained what to do and they are polite and helpful.
Great
October 31, 2022
Surgery and staff are great and the system in place works well. I've been in and out quickly and have an appointment for tomorrow after talking to reception. I'm very pleased with everything here as it's easy to get seen when needed.
Absolutely wonderful
October 31, 2022
Having the HCA to take bloods at the surgery now is a great improvement as I had previously been asked to travel to the Mildenhall hub to get them done. I really rate the surgery and the staff as they have been very supportive and caring.
Contacting the surgery is fine
October 31, 2022
Contacting the surgery is fine and the doctor I tend to see if possible is great and overall I'm very pleased with how all the staff are. Reception staff are pleasant and helpful when they are dealing with you. The prescription line is busy and I've left a message but they haven't come back to me and I have found it a little slow to get things done. I don't particularly like having to go to Mildenhall, Newmarket or West Suffolk hospital to have blood tests, it's a lot of extra miles for regular blood tests and it would be better if they could be done at the surgery.
Polite staff
October 31, 2022
Fantastic surgery, was able to get a prompt appointment and I've had no issues on other occasions either. The staff are very polite and the flu clinic they ran here recently was very well organised and efficient and ran to time.
Very good surgery
October 31, 2022
It's a very good surgery. I called this morning and was offered a phone or face-to-face appointment and I like that I can choose. I've had a face-to-face appointment and all the medication issues I was having have been sorted out quickly. Staff are great and so supportive.
Never any issues
October 21, 2022
I've never had a problem with my doctors practice. It's a good surgery with lovely staff.
Helpful practice
October 21, 2022
Always found my GP practice on the whole helpful, although waiting time on the phone can be a long wait!
The system is clearly broken.
July 25, 2022
Soonest face to face appointment was 5 weeks.
Soonest blood test 2 weeks.
Econsult takes 1 week to answer.
Not able to pre book appointments.
Have to ring on the day which means writing off days until can make an appointment.
Total waste of time.
Soonest blood test 2 weeks.
Econsult takes 1 week to answer.
Not able to pre book appointments.
Have to ring on the day which means writing off days until can make an appointment.
Total waste of time.
No help when found myself with Covid
July 12, 2022
It took 3 days to get sickness and pain relief. Could not get anyone to come out for this. First ambulance crew spoke to surgery and help promised either by surgery staff or nurses. However, message not passed to nurses no pain/sickness relief arrived. Was advised to call second ambulance which gave me above and because condition has worsened took me in to Covid suite at West Suffolk.
