Grove Medical Centre

Feedback Rating

Based on 313 reviews
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NHS patients accepted

Grove Medical Centre

Reviews (313)

Not able to get appointments

May 14, 2022
No online appointments
Call queuing 17 plus every time I have called
Receptionist rude
Doctor called back eventually and spent no time understanding my issue - just prescribed antibiotics without fully understanding or dealing with my problem
Hannah Martin-de-la-torre

Reply from Grove Medical Centre

Thank you for your feedback. We are aware that we have a high number of patients calling us each morning so we do try and encourrage patients to use our E-Consult service. This is mentioned on our answerphone while you are waiting to speak with a Receptionist. It saves patients waiting on hold and we always contact you with advise or treatment by the end of the next working day.
All of our calls are recorded so i will look into this for you. Thank you again for contacting us.

Provider responded

Difficult to book appointments in advance

March 7, 2022
It’s interesting that the almost 5* rating is based overwhelmingly on the Grove as a vaccine clinic. But as a GP practice they are incredibly inflexible when it comes to booking appointments. Many of us work long hours and would like to book an appointment in advance even if it means waiting a couple of weeks. I am at work at 8am and cannot spend 30mins on the phone. I was advised by a nhs check to make an appointment to have my pulse checked, nothing serious but worth checking. I phoned at 2.30 and was told to go to the surgery immediately (it could have waited) and to tell my boss it was urgent (it wasn’t) I explained I was self employed and was on my own at work but I was told this was the only option.
Anonymous

Reply from Grove Medical Centre

Thank you for your response. It is always really helpful to recieve both positive and negative feedback. Would it be possible for you to provide your details so i can look into this further for you. Please contact me aimee.wiseman@nhs.net.
It is a misconception that you need to call the surgery at 8am to get an appointment. Our phones are always very busy between 8am - 9am, generally if you can call after this time there wait has significantly reduced.

Provider responded

I can’t begin to thank the Grove team enough

March 4, 2022
Nothing is too much trouble, friendly, supportive, helpful, caring and never making me feel uncomfortable or embarrassed
Lisa

Reply from Grove Medical Centre

Thank you Lisa, your response will be shared throughout the team.

Provider responded

Excellent

March 3, 2022
The delays waiting for a phone to be answered are disappointing but understandable and I am always impressed with the response from everyone who answers the phone as if it was the only call received.
David Stone

Reply from Grove Medical Centre

Thank you for taking the time to provide feedback. I understand the wait to get through can sometimes be difficult. Our lines do tend to be very busy between 8am - 9am, generally if you call after these times the wait is reduced.

Provider responded

The link to order prescription online doesnt

January 23, 2022
The new website does not appear to support online prescription ordering, or am I not using it properly. Also how do I now access my patient record? Thankyou.
John Primmer

Reply from Grove Medical Centre

Thank you for letting us know. As soon as we were made aware we were able to correct the error. The prescription ordering and patient record access button has been reinstalled.

Provider responded

flu clinic

December 24, 2021
The organisation and time keeping was brilliant. The staff were very pleasant and it was nice for it to be a bit more less formal. I thank you all for doing a wonderful job
Anonymous

Flu clinic

December 24, 2021
The speed of delivery was excellent and everyone was so helpful and polite. The whole experience made me smile.
Anonymous

flu clinic

December 24, 2021
Very good indeed. Really moved when I received the reminder, as I know so much work goes into these things in such difficult times. All the volunteers and staff were very kind. Thank you!
Anonymous

Flu clinic

December 24, 2021
Reception, guidance, directions excellent attitudes from all, so a big thanks to you all!
Anonymous

flu clinic

December 24, 2021
Everything associated with the injection was excellent, we would just suggest better signage so indicate where the entrance is, as it is not the main entrance of the surgery, as we had expected. When we raised this however, they sorted it straight away.
Anonymous

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