Grove Medical Centre
Feedback Rating
Based on 313 reviews
Reviews (313)
seems good to me
May 29, 2023
i have not had negative experiences with the staff or surgery. i’ve attended for covid vaccines and the organisation has always been great.
really kind staff
May 29, 2023
i haven’t been registered at the grove for too long but the kindness of the staff has been a refreshing change to my previous surgery. They always appear happy and look like they are enjoying their work.
totally disinterested.
May 12, 2023
contacted surgery on two occasions and spoke to nurse practioner - felt "fobbed off",as wouldn't be put in contact with doctor.Third attempt, saw doctor and RUSHED to hospital for operation!!!.
For me different perspective helps
April 25, 2023
I have been looked after very well. In the past I had ringback from a GP where I was told I had a chest infection without seeing me, however 3 weeks on I was still not great and saw a locum face to face, which I was dubious about. They saw me from a different perspective and asked me different questions to what I had been asked before.
As a result a diagnosis was found and referral to hospital to confirm. This was quite a big issue.
This now means I am quite happy to see different people, as I feel you get a rounded approach from them.
As a result a diagnosis was found and referral to hospital to confirm. This was quite a big issue.
This now means I am quite happy to see different people, as I feel you get a rounded approach from them.
Generally very good.
April 24, 2023
I work full time and it does get frustrating when I am unable to fill the form in over the weekend or before work starts at 8.30am. Today the form isn't open until 12pm. I will have to wait until I finish work at 4pm to complete it. Phoning up isn't an option when you work as the queue is always so long.
When I am able to fill in the form, the service I get from the surgery is really good.
When I am able to fill in the form, the service I get from the surgery is really good.
Chasing X-ray results
April 17, 2023
Getting to see a Doctor is difficult. Also finding having to chase for X-ray results is frustrating. We are told it's to be given through the surgery, but I am waiting to know still.
Bit more information
April 17, 2023
Newly diabetic and having bloods every couple of months. On some medication now but hope to reverse this with my life changes. Last test said on my text 'no further action,' so I did wonder if that meant I continue as I am or no longer need to take the medication. As I am new to this a bit more information would be good so I know for sure that I am doing the right thing.
This is language/way of putting something that I am not used to.
This is language/way of putting something that I am not used to.
Tone of 'call'
April 17, 2023
Not used often. In for the first time in a year today. I have hearing aids and do not hear all that well. (The patient then did not hear the beep on the screen. The Nurse came out to call them through).
No issues
April 13, 2023
With my hearing loss, my aids work well so that currently I have no issues. With no hearing in one ear the better ears 'aid' transmits to the other which makes the sound seem central. You do have to concentrate on the screen to know you are being called as the 'beep' isn't very loud. Thankfully they run pretty much on time, so you don't need to be looking too long.
Good communication
April 13, 2023
I feel this surgery has improved somewhat lately.
The communication with me is excellent. It is not difficult to get through on the telephone and you see someone if you need to on the same day. The text reminders are really good, as you could get caught up in your day and forget, especially if something is made in advance, such as my blood tests.
The communication with me is excellent. It is not difficult to get through on the telephone and you see someone if you need to on the same day. The text reminders are really good, as you could get caught up in your day and forget, especially if something is made in advance, such as my blood tests.
