Grove Medical Centre

Dear patient.
Our Reception team work extremely hard to manage the huge number of calls coming in every day, particularly on a Monday morning so I am pleased to hear your positive feedback.
Thank you
Aimee Wiseman
Assistant to the Practice Manager

Dear patient
Thank you for taking the time to provide feedback. It is very much appreciated.
Aimee Wiseman
Assistant to the Practice Manager

Dear patient
Thank you for spending time sending feedback. It’s very important that we hear from our patients on their experience at the surgery.
Many departments at the hospital require a certain amount of treatment from your GP Practice before referrals are accepted. Our Clinicians are always available to see patients in person if required or if the patient requests this.
Thank you again
Aimee Wiseman
Assistant to the Practice Manager

Dear patient,
thank you for taking the time to provide feedback. The reception team are always working extremely hard to manage the amount of calls coming through throughout the day and we have 'live' data coming through from our phone provider letting us know when the phones are particularly busy. At our busiest times we often have increased numbers of staff answering the calls to manage the waiting time. To be honest, waiting for 8 minutes is completely acceptable. We would love to be able to answer all calls immediately but unfortunately this would be impossible.
We don't currently offer booking online for blood tests as we have found in the past that patients can book in incorrectly, not having enough time allocated, not being advised of particular criteria, not having the appropriate paperwork and this leads to a lot of wasted appointment time.
Thank you again for providing feedback. If you would like to discuss this further please contact me direct
Aimee Wiseman
Assistant to the Practice Manager

Dear patient, thank you for taking the time out to provide feedback for us. We are lucky enough to have a large number of clinicians at the surgery including GP's, Nurse Practitioners, Paramedics, Practice Nurses etc. We always try and allocate the most appropriate clinician to our patients and face to face appointments are always available. I am glad to hear your experience has always been a positive one.
Aimee Wiseman
Assistant to the Practice Manager

Dear patient,
Our triage system is based on phone call first. Please let the clinician know that you would like to be seen face to face and this can be arranged for you. Many patients are happy to be dealt with on the telephone if clinically appropriate but we are aware that a lot of our patients prefer to be seen in person and we are always keen to accommodate this.
Aimee Wiseman
Assistant to the Practice Manager

Thank you so much for your kind review. I will ensure this is fed back to the whole team at the Grove.
Thank you
Aimee Wiseman
Assistant to the Practice Manager

Dear patient,
thank you for your feedback. I will ensure your comments will be shared throughout the endoscopy team.
Thank you
Aimee Wiseman
Assistant to the Practice Manager

Dear Patient,
Unfortunately the NHS can no longer provide services for ear wax removal, this is no longer deemed as an essential service. There are many local providers who can do this for you or you can discuss issues similar to this with your local Pharmacist who will be extremely helpful.
Thank you for taking the time to provide feedback for us.
Aimee Wiseman
Assistant to the Practice Manager

Dear anonymous,
thank you for your positive feedback, this will be shared with the staff in the surgery.
Aimee Wiseman, Assistant to the Practice Manager