Grove Medical Centre
Feedback Rating
Based on 313 reviews
Reviews (313)
Saw a GP
November 2, 2022
On this occasion I saw a GP, but usually you get a call back and discussion. If the issue is resolved that is fine, but we do miss the opportunity to speak to a GP, as it has not been a GP that calls back, in our experience. Getting through to the surgery is challenging with long wait times. I do use online systems, but they only work for certain conditions/complaints
Always been happy
November 2, 2022
I have not had cause for any complaint over the years I have been here. When there were challenges, I felt they did well. My most recent appointment was face-to-face on the same day that I rang the surgery. I cannot fault that and it all was resolved.
Seeing same person helps
November 2, 2022
On calling the surgery I had a callback appointment by a GP I had not spoken to before. They did not know me well. I was given different Meds that turned out to be wrong and they increased my chronic issue. When I had my last 'flare up' I had a very supportive GP (not the same one as before) who I saw face to face 3 days in a row and they were brilliant. It helped me so much as I felt more confident in them and their awareness of my issues. What really was good for me, was that I did not have to keep explaining myself. Seeing the same person does make so much difference to how you feel.
Issues not resolved
November 2, 2022
I always phone the surgery (I do not do online). The wait is not too bad. My appointment was the next day, but this was by telephone by the GP. They still have not resolved my issues and I would like to 'see' them, as I prefer that and they can see then who you are and how you are really feeling. The telephone is impersonal and less conversational.
Brilliant service
November 2, 2022
We have always had a good service here. Staff are lovely and helpful and we have not had any issues getting what we need, treatment wise, when we need it.
Right help, eventually
November 2, 2022
After talking to reception I saw a Nurse Practitioner twice before then seeing a GP who was then able to help me with what I had seen the NP for. It seemed very long winded and two unnecessary appointments that could have been given to someone else if I had seen the GP in the first place. Things just take longer to get to the bottom of when do not see the right person first time. The service is excellent and they are thorough, which is why I rate them highly. It just is a little frustrating and I feel they need to train staff better to ensure they get you to the right person first time
"You are number 42 in the call queue".
October 3, 2022
How on earth are you supposed to get an appointment these days when you have to wait so long on the phone before you can speak to anyone?
Great, friendly service
July 6, 2022
Triage system worked well. Medication sorted the same day
Got an appointment on the day!
July 5, 2022
Really happy with my surgery, called on the day - polite reception staff, triage system worked well. Spoke to a lovely doctor - really made me feel like he listened.
Continuity needed
June 24, 2022
Telephone calls are alright, but if an ongoing problem, speaking to another GP is not good. I feel that there is need for continuity for phone calls or face to face appointments
