Grove Medical Centre
Feedback Rating
Based on 313 reviews
Reviews (313)
Check up timing
April 13, 2023
Having had a brain haemorrhage some years ago, the ongoing monitoring has been non-existent. It is strange how you can go for many years and not ever get asked about something that was a major health scare. After 14 years I am having a check-up and I am not even sure what triggered that, but it will be the first time in relation to this.
Text reminders
April 13, 2023
They contact me for the Phlebotomy service as I have regular blood tests. It is really helpful that they are booked ahead and that you get texts for reminding you. I never need to chase them up, they contact me, and this is really good.
Absolutely faultless care and support.
February 19, 2023
I called at approx. 8.30 and was 3rd in the queue. I explained my problems, and also that I was currently in Norwich but would soon be driving home. The Health Care Assistant was so helpful and understanding, and explained if I missed the call, I could have one call back. Meanwhile, I received an e-questionnaire to complete, including photographs of my throat.
I arrived at my destination and Dr called 5 mins later - the timing was perfect! Apparently my questionnaire and photos were very helpful, and with my additional information, I was given a diagnosis and a prescription. As I wasn't at home, I asked if there was any chance the prescription could be sent to the town where I was, and he said this was no problem. I named a pharmacy, but Dr noticed it was only open for another hour, so he advised a different one.
I was so grateful for such caring and supportive help at a very difficult time, and can't praise Dr and the HCA highly enough. Thank you very much indeed.
I arrived at my destination and Dr called 5 mins later - the timing was perfect! Apparently my questionnaire and photos were very helpful, and with my additional information, I was given a diagnosis and a prescription. As I wasn't at home, I asked if there was any chance the prescription could be sent to the town where I was, and he said this was no problem. I named a pharmacy, but Dr noticed it was only open for another hour, so he advised a different one.
I was so grateful for such caring and supportive help at a very difficult time, and can't praise Dr and the HCA highly enough. Thank you very much indeed.
Well organised
November 2, 2022
The surgery is well organised when it comes to accessing the flu and Covid jabs. Sometimes appointments are hard to get which can be frustrating. My last one was a face-to-face one with a Nurse after I rang the day before and had the time to wait on the telephone that morning.
Better experience to last time
November 2, 2022
At my smear, they have changed the implement to a plastic one and this is so much better, way more comfortable and took a lot less time.
Another appointment I had was a call back by a GP and this was a thorough conversation, which was good.
Another appointment I had was a call back by a GP and this was a thorough conversation, which was good.
Well equipped
November 2, 2022
I have always felt the surgery to be well equipped for most things and very good to be with. My last appointment was with my own GP by telephone on the same day that I had rang the surgery and they were able to help me with my issue. Medication prescribed accordingly and follow-up in a few weeks to check in on me.
Good throughout
November 2, 2022
I personally use the telephone and I have found the team from Receptionist to the medical professionals, polite and they try to be of service as soon as possible. My last appointment was on the telephone with a GP who was able to resolve my issue. I do not mind telephone appointments when face-to-face is not needed.
Generally good
November 2, 2022
I have an ongoing issue and the service has been good overall. If anything could be improved, it would be time it takes to get through on the telephone. It is a big problem. My last appointment thankfully was with a GP and I hope to see the same one with this ongoing issue. I accessed this on the same day of ringing in and getting through after a long wait.
Service is good
November 2, 2022
I have found all the treatment etc really good. The only issue I have, is the waiting to get through first thing in the morning. I realise there are a lot of people ringing in, it is just difficult when you have other commitments, which can mean you have to hang up and try the next day. I have used the online system, which is ok, but is rather lengthy too. My last appointment was a ring back on the same day that I had put something in online, so that was a quick response, which was really good.
Lengthy wait on phone
November 2, 2022
My last appointment I called in as I find access to appointments via the online system quite complex with no obvious links to any kind of navigation. However, when you use the telephone the wait is lengthy, even when you are number 1 in the queue, which is frustrating. My appointment was a call back and that took a week to get from my initial call. However, the Nurse Practitioner did resolve my issue, so that was appropriate.
