Guildhall Surgery
Feedback Rating
Based on 113 reviews
Reviews (113)
Poor communication & treatment
January 13, 2022
Difficult to get through on telephone. Tried several times , often wait upto half hour for an answer. Had symptoms of urine infection. Told to take sample to GP. Told I would get a call as an infection was suspected from sample.
No call from GP, but pharmacy told me prescription to collect. Started on antibiotics. Rang surgery week later as still have symptoms of UTI. They had no record of testing my urine or sending it away to lab. A week wasted in trying to get me on correct treatment. To get another appointment with GP I have to wait another 2 weeks.
No call from GP, but pharmacy told me prescription to collect. Started on antibiotics. Rang surgery week later as still have symptoms of UTI. They had no record of testing my urine or sending it away to lab. A week wasted in trying to get me on correct treatment. To get another appointment with GP I have to wait another 2 weeks.
Very difficult to make an appointment with GP
August 25, 2021
Covid has been going on for 17 months. Why do patients have to stand in the path to knock on a window to get the receptionists attention? All correspondence and communication, however personal, is made public to those who are waiting in line. It's degrading and lacks any respect for privacy & dignity to be treated in this way.
Always so very helpful!
July 29, 2019
Every member of staff, whether they are a receptionist, a doctor, or a nurse, is always polite, friendly and professional - couldn't ask for a better surgery!
Care provided is good
March 18, 2019
Difficult to get blood tests at the surgery, patients are asked to go to the health centre in Sudbury which isn't always easy. Care provided by the surgery is very good, for a routine matter I got an appointment in a couple of weeks.
I really rate my doctor
November 6, 2018
Barrow branch. I have been a patient at the practice man and boy and I am 70 now. My wife has also been a patient for over 60 years. We have moved around a bit locally, in Bury for many years, and then we went to the Guildhall branch. We moved back near to Chedburgh after retirement and now we come here. It is great, free parking and the pharmacy on the same site, so convenient! I waited ten days for this appointment but it isn't urgent and I can get in on the day if I am really poorly. I really rate my (named) doctor and the receptionists are always so friendly.
Muddled......
October 9, 2018
I tried to book flu innoculations for both my husband and myself. They were running separate sessions each with a different serum. My husband is just over 65 and I am just under so the initial advice was that we should have different serums which meant we would have to attend different sessions. We didn't want to do that so we approached the pharmacy but their advice was that I should have the same serum as my husband as I was only weeks away from reaching 65-so we went back to the surgery and they finally agreed and we both had our jabs. Not a mega problem but so avoidable.
Well organised and efficient
September 5, 2018
I suppose that one mark of a good practice is that you don't actually think about them. They are there with an appointment when i need one and by and large everything goes off well when I attend. The staff all seem very friendly and the whole organisation of the practice seems well organised and efficient
Everything has been good for years.
July 30, 2018
Everything has been good for years for me here. There has been a change though. The reception staff now try to persuade me to see a pharmacist rather than have a GP appointment. That doesn't work well for me. I work as a carer and my employer requires me to see a doctor not a pharmacist.
Doctors are friendly and supportive
June 21, 2018
Doctors are friendly and supportive. I can see my doctor when I need to and get the support I need. Referrals have been made quickly for further tests.
Friendly & professional, well cared for
June 7, 2018
Friendly and professional surgery, always looked after me. I can get advanced appointments when needed or on the day. I was ill this winter and I was very well cared for.
