Guildhall Surgery
Feedback Rating
Based on 113 reviews
Reviews (113)
Not so easy now
July 24, 2023
Getting appointments is not so easy when you want to see a GP. I have seen the nurse before but didn't feel like the issue was really addressed, I didn't feel overly listened to either. I then asked to see a GP and one of the very helpful reception team arranged for me to have a GP+ appointment at Drovers House in Bury on a Saturday. The locum I've see here today was really lovely.
Quick to get appointments
July 24, 2023
Always get appointments pretty quickly when they are needed. I phone for appointmetns rather than use any online options. The staff are good and it's probably the best surgery I've been with. Doctors and nurses have been very good especially with referrals on to hospital.
Works well for me
July 24, 2023
If I need to see a doctor they will always fit me in, I never have a problem. Staff are really good and reception team are great. I do miss my GP who retired as they were great and I always felt well listened to.
Fantastic
July 24, 2023
Happy I'm able to get to see a doctor whenever needed. I've seen the diabetic nurse this morning and arranging that was easy to do. Continuity so far has been good with the multiple conditions I have, this really helps as it means that I don't have to explain so much. It's quick to see the nurse and she listens well and is so supportive I feel really thankful to have this surgery.
Good
July 24, 2023
I rang this morning and have been given an appointment to see a doctor even though I called mid morning and not first thing. Staff are very pleasant but it would be great if more blood tests could be done at the surgery.
A bit hit and miss
July 19, 2023
When trying to get appointments it can be a little hit and miss and I have had issues getting medications on time and have been without pain medication for two weeks. There seems to be an internal issue transferring the prescription across to the pharmacy. I called three times and then visited the surgery to get the issue addressed. I've also had a three week wait to see a GP, it appears there is a lack of appointments.
Works well
November 28, 2022
I can't really find a fault with the surgery as when I've needed an appointment they've been fine to get, and it's easy to book appointments with the nurse. It all works so well.
Very lucky to have the surgery
November 28, 2022
Really rate the surgery. Straight in with an appointment when I called. I find the staff friendly, and doctors and nurses are great.
Helpful staff
November 28, 2022
No problems getting to see a nurse, I call the surgery and the helpful staff arrange the appointment for me. I have a really fantastic doctor and I've seen them for many years, who's great, and I like that I can see them most of the time as they know me well. It would help to have more evening appointments, especially for those who work.
Long waits on the phone
November 28, 2022
To get a small child seen has always been good and they are always seen quickly and I do prescriptions online now which is much easier to do. The phones are busy and you do have to wait a while and when you get through staff are not always as helpful as they could be. Confidentiality is an issue in the reception area as you can hear everything being discussed.
