Guildhall Surgery
Feedback Rating
Based on 113 reviews
Reviews (113)
Phone calls have addressed issues
November 28, 2022
The phone calls with a doctor have addressed the issues I've had mainly but when I've needed an actual appointment they've been on the same day I've requested them which is good. I mainly see the same GP and I'm really happy with how the GP is with me and explains things. Sometimes I have to wait a little longer to see someone specific but for urgent issues I've had appointments quickly.
No issues
November 28, 2022
I've had no issues getting appointments by phone and booking it has worked well after speaking to reception, so I've had no problems, it's all good.
Good follow up
November 28, 2022
The follow up and referrals have been good and I'm happy with the doctors here but it is a shame they have lost the doctors that were here. Considering the situation they are doing well and its not bad to get through on the phone. I don't particularly like the phone consulations as I don't feel the staff always get the full picture.
Very good
November 28, 2022
Been a patient for a long time and there are brilliant doctors, who are very knowledgeable, and a wonderful reception team. I'm overly happy with the care provided as I get to see the same GP most of the time and I'm happy with the surgery overall.
Urgent appointments are fine to get
November 28, 2022
It is better than it was but one receptionist does treat you a bit like a child. It did seem a bit odd when we were asked to call the reception team when we were in the surgery already during covid! Appointments for urgent issues are fine to get but I don't feel that some of the questions reception ask are necessary to get an appointment. Does the sign that says ask reception before using the toilet need to be there?
Poor
October 2, 2022
Sent an econsult explaining difficulty in swallowing. Received a phone appointment in 3 weeks time. Duly received call. Dr unaware of my econsult. Almost admonished me for not phoning in for an urgent appointment! She said that econsult is only looked at by administration so i should have known it was an emergency and phoned in.! She referred me to endoscopy that v day and im having a camera tomorrow.
Should be able to offer more
July 27, 2022
I do think the surgery should be able to offer more first aid support, someone was visiting me and got something in his eye, it wasnt serious but needed to be checked, the surgery would not even take a look they just sent him away and said go to A & E. This seemed unecessary to me.
Very easy this morning
July 14, 2022
I called this morning and was given a face to face appointment with a doctor really quickly. Staff are helpful and explain issues really well and I find that it works very well for me. My husband however has struggled to get appointments a bit more in the past and believes this will still be the case now.
A busy practice
July 14, 2022
I've seen the diabetic nurse today who is great. The appointment was easy to arrange but to see a specific doctor it can take more time as they are very busy. Overall though, I'm happy with the care and support I receive from the practice.
Great improvement lately
July 14, 2022
I've definitely noticed a great improvement with the surgery lately. It's easier to get through on the phones, previously there were very long waits which was very frustrating. This morning I called 1 hour ago and was given an appointment with the doctor straight away which is wonderful. The staff are all great, friendly and supportive and I can get to see the doctor whenever I need to, it works very well.
