Longshore Surgeries - Kessingland
Feedback Rating
Based on 79 reviews
Reviews (79)
Phone call access
January 23, 2020
We find access on the telephone sometimes is impossible as it coincides with the time we need to go on the school run (8.30am). the surgery needs to open lines earlier, many surgeries open at 8am so not sure why this one does not.
Access more difficult
January 23, 2020
Access is much more difficult here than it used to be. I am here today as I needed to see a GP on the day and my local one in Wrentham has no GP until later in the week. People are queuing outside in the morning which means those on the phone do not get appointments as easily. I feel this is unfair.
delay unacceptable
January 9, 2020
Prefer to go to Wrentham/Wangford but came here today as was urgent for my child, so got in, but 40 mins behind at 10am (due to IT issues). The clinicians are excellent.
Normally great service
January 9, 2020
Everything normally is great here. This time is the only time the wait has been very long 40 mins). Clinicians are excellent.
Well co-ordinated care
January 9, 2020
They have looked after me really well. I had a home visit when I had a Stroke in the summer (2019) and was sent straight to hospital (James Paget) and then had an operation in Norfolk and Norwich. Everything co-ordinated well with my Physio at home and OT too
Longshore surgeries
October 21, 2019
For patients with complex problems, they are excellent at being the central part to co-ordinate care. Presentation of the building could be a bit more colourful. Really good team with complimenting skills and specialisms.
A good service
June 4, 2019
A good service received at all times. Including access to appointments and kind, caring professional staff.
Access to appointments is varied
June 4, 2019
Things vary here for access to appointments. If you turn up and queue you get an appointments, yet calling on the telephone is very difficult if you need to see someone that day.
Need to queue in person to get appointment
June 4, 2019
I can access the service well if I go to the surgery and queue. Telephone is another matter! Many people do this now for the same reasons.
I trust the GPs here
June 4, 2019
I'm able to see the same GP which is important to me. I get anxious and worried and do not trust all people due to poor past experience, yet I find I've found GPs here that I trust.
