Longshore Surgeries - Kessingland
Feedback Rating
Based on 79 reviews
Reviews (79)
No Holistic approach
February 13, 2019
Not great at listening as tied to 'one thing'. I find it difficult to be seen and they need to have more of a holistic approach as I have conditions that are connected
Given appointment for child
February 13, 2019
When I eventually get through I always get an appointment on the day for my new born. For me it is not as accessible, but as long as I can get my child in I am happy.
Alternative offered
February 13, 2019
I rang Wrentham as it is more local to me, but I was offered 5pm here at Kessingland, which I could not make. They then said I could come in earlier if I am happy to see a student Doctor for a 1/2 hr appointment, so I opted for that. It was all very satisfactory and thorough.
Phone almost 100 times
February 13, 2019
When I phone in, it can take ages to get thorough, today it was almost 100 times. (my phone shows you the amount you have rang a number).
I feel it is silly giving one problem in your appointment as the GP will not get the full picture when things are linked. I have had wrong diagnosis due to this issue. One problem only takes a couple of minutes.
I feel it is silly giving one problem in your appointment as the GP will not get the full picture when things are linked. I have had wrong diagnosis due to this issue. One problem only takes a couple of minutes.
Queue at door
February 13, 2019
Not had any problems here since I decided I would choose to come down for 8.30 am. This queue is getting longer and when we talk in the queue it is because people cannot stand waiting as long as they do on the telephone. It gets stressful on the telephone.
Helpful and polite
February 13, 2019
Receptionists are always helpful and polite. Have always received excellent service at this surgery from the GP's and Nurses
Telephone access
February 13, 2019
It is really difficult to get appointments by calling on the telephone. I have turned up at the door to queue but that is now starting to get longer as more people are doing it.
Long wait
February 13, 2019
Mostly satisfied with this service.
Always a really long waiting time (up to 30 mins) when coming for appointment
Always a really long waiting time (up to 30 mins) when coming for appointment
Access is difficult
February 13, 2019
Getting an appointment over the telephone can be quite difficult, however when you manage to, the person you see is always professional and listens well.
Rings and rings....
February 1, 2019
I do not ring the surgery as it just rings and rings. So I just turn up at 8.30 am , which means I get an appointment on the day I need one. It is Nurses I see mainly and they are all very caring.
