Longshore Surgeries - Kessingland
Feedback Rating
Based on 79 reviews
Reviews (79)
Walk in appointments are possible
June 4, 2019
I walk in for an appointment as I'm local and I find this is the easiest way to get an appointment.
Waiting room could do with a few changes
June 4, 2019
There need to be more chairs with arms on as it is difficult for many to get out of the chairs. There are only 2 in the waiting room.
Walk in appointments easier that phone
June 4, 2019
Walk in to get an appointment, it's easier than phoning up.
Appointments can be difficult to get
June 4, 2019
Access can be difficult when you can only ring in. It's taken me 3 days to get an appointment and I've been calling in at 8.30am each morning. It can be very stressful.
Very hard to get an appointment
June 4, 2019
It's very hard to get an appointment. I find that staff can be a bit abrupt as they act as 'gate keepers' to the service.
I find everything really good here
June 4, 2019
I find everything really good here. Access appointments when I need them and all staff are warm and friendly.
Triage system needs to be explained
June 4, 2019
I find it unusual to be asked what is wrong with me by a non-medical member of staff. Once this was explained by a Healthwatch Suffolk CDO, it made sense as to 'why' but I prefer not to give details and information to non-medical staff.
Inequality of access
June 4, 2019
There is an inequality of access to appointments favouring those who can stand and wait prior to surgery opening. Many people who are able to queue at the door all get appointments There can be more than 15 people doing that. I call and am 12th in the telephone queue and by the time I get through all appointments have gone and I am unable to turn up and queue due to mobility issues. But my family do this.
Asking extra questions
February 13, 2019
They are now starting to ask extra questions, which I feel is fine if you are at home on the telephone, but awkward if you walk-in. The HWS CDO suggested asking if I could write it down, and the Receptionist would allow that. So I will think to do that in future. My GP is great and referred me on for appropriate treatment at James Paget
Walk to surgery easier
February 13, 2019
Just have to wait long while for appointments. Have to walk to surgery if you want an appointment early.
