Norfolk and Norwich University Hospitals

Morale has been affected on the dialysis unit, its a bit more negative at the moment. I have dialysis 3 times a week and the care is good but attention to detail can be lacking. I've had dialysis in different EU countries and the care is equal but they do seem more organised abroad than here. When I ask to speak to a consultant about an issue related to my dialysis the only response is that I need to raise the issue with my GP and they need to write to the consultant rather than me having a quick discussion when I'm on the ward for my 3 hour session. When abroad I've been able to talk to a consultant if I have any concerns. It would be easier if the same happened here.

I've already lost the sight in one eye but they are doing all they can do to save the sight in the other eye. I had a small procedure and they were great. Really can't fault them.

Absolutely a marvellous hospital.

After Addenbrokes refused to operate on me due to a bad ris I went for a second opinion. The surgeon at N & N agreed to operate. They were really wonderful. After doing 2 days of tests they operated and I was home in 7 days. I can call them any time and I go for checkups every 6 months

The specialist I went to see was very pleasant and efficient.

My friend was admitted to hospital as an emergency. When I visited I found her in what was almost like a cupboard. It had computers in it and other storage but there were 2 patients in there. When the tea trolley came round they didn't even realise people were in there so they had not been given any drinks all day

Very good care in the O.P dept and following Spinal Surgery. The Medical and nursing care was very good, although one was left to wash oneself and move about soon after surgery. This was very difficult with tubes in still! I only had one visit from the physiotherapist in hospital.

The service provided by oncology was good but the department had no character to it.

About six weeks ago I experienced a problem with my right eye. Not sure where to go, doctor or optician, l decided to get advice from Boots Opticians in Sudbury. The 0hthalmologist examined my eyes almost immediately and then made an immediate referral to the Eye Clinic at West Suffolk Hospital. Within a week I received an appointment with them, where I had eye tests a scan and consultation. My diagnosis being a Rupture in the Macular. I was informed that I could attend the Norfolk and Norwich Hospital for surgery using local anaesthetic, as I have heart disease and general anaesthetic is not advisable. I attended the Norfolk and Norwich where my eye was repaired.

The whole experience was unbelievable. I was greeted by a very pleasant nurse who explained everything that would happen to me, and then began my preparation for the procedure. A Dr came to see me just before the operation, as we had not met before, he had accepted my referral direct from West Suffolk Eye Clinic.

The operation took approximately half an hour, after which I was given coffee and biscuits. Finally another nurse gave me very precise discharge information, and assured me I had direct contact to the Clinic if needed. The whole experience was carried out confidently, calmly, and with the inmost care, and all done in under six weeks. I have a follow up visit in August.

I am a live in carer and have to take my client for ongoing treatment. All the doctors and nurses were efficient and kind at all times.