Norfolk and Suffolk NHS Foundation Trust (NSFT)

He did not get the service, therapies, intervention he needed, failure to respond to crisis. The trust has acknowledged through the SRI (not yet finalised but in draft after lots of factual mistakes corrected) that they failed him. Happy to share report.

After having a bad experience with my children’s mental health and requesting re assessment and a formal complaint through my MP directly to high people up in the nsft which either stopped communicating, gave false promises and know I have the ombudsman Involved they say there is no complaint from myself even though there is emails from these people to my MP! I would never recommend this service to anyone and I’m not along they fail so many people!

Apparently my suicidal child who hurts themselves is too complex so they discharged them. Didn’t even sign post. Staff lie to cover their failings. I would never use them again. Not fit for purpose, no wonder people take their lives.

Repeated failures to support and intervene causing an under 18 year to worsen to the point of requiring intensive in-patient care over many months. There are good people working within it but they are constantly fighting the fires of systemic failure. Complaints are never properly answered and repeatedly delayed, when the bottom line remains that this is an unsafe organisation failing the most vulnerable people in our society. If you need help, it is best to move to any other area of the country.

My GP has been trying to get me treatment for years without success. I have suffered multiple crisis and still have been refused treatment. On one occasion I was told I needed admission, but it would only make things worse! They then sent me to home care, who insisted I attended woodlands to be seen on every appointment and prescribed anti hisamines for my problems.

Extent of trans awareness depends on training. It's difficult to find a supportive GP. I've had to re-register. More awareness would be good. My current GP is good.

I understand there is a strain on mental health services at the moment, but something must be done to ease the pressure on services and reduce delays to receiving support. I made a self referral 2 months ago and I'm still yet to begin a form of treatment.

Initial assessments indicated severe depression and anxiety, my perceived symptoms and mental state have only gotten worse whilst waiting. I cannot maintain focus/concentration in my job role which absolutely requires it, resulting in 2 weeks signed off. My GP didn't want to sign me off any longer as he said the daily routine is beneficial, though I have no support or plan of action except waiting to begin a course of behavioural activation with nands wellbeing. So now I'm either sitting here staring at my computer screen all day getting increasingly frustrated with myself, or sitting at home, feeling so tired and neglecting duties I need to do. I want to change this and I don't know how I can do any more than I have already done. I am left feeling very hopeless, and what little optimism I had about my situation changing has dwindled significantly.

I feel my needs have been neglected during this period of waiting, with limited contact and no current plan except for waiting for a course to start. These 2 months have been nightmarish. I begin the BA treatment next Monday, hopefully this will be a turning point for me.

I have a support worked who has helped me improve my confidence.
Also I have had support from psychology that have helped with my anxieties.

After 19 years of help I was moved to the City 1 CMHT who suddenly discharged me with no warning while I was very ill. This was after 6 months of no support anyway other than the duty workers. I went from wonderful weekly support in the North team to nothing for 6 months, then discharged. The team are uncaring and cruel. I am currently trying to access services again with help from my Gp but it is two weeks now since I was referred to the Crisis Team. If it wasn’t so damaging it would be laughable. I have already lost 4 friends to suicide who were under the ‘care’ of this awful Trust. It needs shutting down and taking over. Isn’t 3 years of Special Measures enough.

Like my nurse she helps me I have no complaints. People here are unhappy but I know lots of people who are happy with the service they get. Don’t use my name people in twitter have been horrible to staff who are caring and working hard. I thought the NHS had zero tolerance. Have some respect for the staff we need them.