Norfolk and Suffolk NHS Foundation Trust (NSFT)

I was supported , heard and given the respect I needed to start my journey through transition. I'm out the other side now with the confidence to use the tools I have gathered throughout my sessions.
An amazing charity . I consider myself so lucky to have had the time spent with the great staff and counsellor taking me through my journey. Much respect and gratitude.

People saying they will call back and never do, being told all my issues are because of my asd so they cannot helpm

A year into my family member being under the care of NSFT there is still not care plan and no coherent plan of care. During lockdown support was non existent. I am doing all the running round trying to co-ordinate the care. She has been moved teams without any discussion or consultation with us and the new team didn’t bother to read her notes. I feel as though I am holding the case and managing the risk. NSFT can’t even get the basics right

Our 18 year old has complex needs and has been under CAMHS since he was 4. He turned 18 in Jan and was dropped mid treatment with a new Ned despite assurances this wouldn’t happen. He had to come of it with no support. He has a full EHCP & should not have been dropped at 18 as he was on the 14-25 pathway?
He was referred to adult ADHD services but I had to chase and chase, then he had a transition appointment just before lockdown. I made it clear we also needed continued youth support as ADHD is only one of his diagnoses. School also requested further help.
It appears he was in fact discharged, despite urgent concerns being shared by school in May. The school also initiated a CAF.
Adult ADHD discharged him because he felt unable to take medication - there are trust issues now.

Lack of any kind of support. Told child’s self harming and suicidal thoughts are attention seeking.

I had to repeat myself three times. No one listened instead I felt like a tick box. I didn't feel safe under NSFT care and worry what will happen to me if I need help in the future

6 years of referrals, lots of refusals, one mental health nurse who left while my son needed medication for anxiety. Because of Covid and my insistence that he be medicated he has spoken twice with a psychiatrist and is now medicated and improving!! 6 years it’s taken to get to this, absolutely disgusting

The idt did not listen and I ended up an inpatient where there aren't enough staff and not enough qualified staff

Better communication, starting to work with VCSE organisations. Still issues in long-standing members of staff but grass-roots and senior leadership is more vibrant, accessible and keen to learn.

My relative was admitted here from a different part of the trust. He was very paranoid to start with and would not take medication. He did not agree he should be there but liked the consultant and staff despite this. He understands he was ill now and is happy with his treatment and thinks it is better than his previous medication. He was pleased he was not kept in for as long as he has been in the past as admission is traumatic for him. He is now well and completely back to his usual self.