Saxmundham Health
Feedback Rating
Based on 130 reviews
Reviews (130)
Reception
December 14, 2018
I felt that my concerns were not taken seriously and not given proper advice from the Doctor.
Friendly
December 14, 2018
I find that the surgery has a friendly approach. All staff are kind to me and welcoming. I get appointments, but they are advanced ones rather than on the day.
No choice, so impact high
December 14, 2018
As there is only one surgery, there is no choice for people other than to access this surgery. Many houses have gone up, however although the surgery has expanded I am unsure if any new GPs/nurses have joined the staff. What shows me that this is unlikely is the amount of time it takes to get an appointment, and the waiting time when you are here.
It is a difficult situation.
It is a difficult situation.
Facilities are limited
December 14, 2018
The impact of appointments running over time means you end up with more people in the surgery and therefore the carpark than need be. Spaces are very narrow and hard to get out of my car as I am elderly and need to open the door fully.
Running late
December 14, 2018
Running about 20 minutes behind so far. I am in for a blood test today, but I expect it to be late. We have become used to it.
All very good, and they look after me with my multiple issues.
All very good, and they look after me with my multiple issues.
All fine for me
December 14, 2018
I know there are issues here, but I take them all on board, as the surgery is doing all they can. I am retired so do not worry about how long I have to wait. I understand others in a different situation will feel differently.
Lovely people
December 14, 2018
We find everyone helpful and cheerful. We just find the surgery overrun which makes getting to see a GP difficult.
Could work on their communication
December 14, 2018
The surgery needs to communicate with patients better. There are mixed messages. They spend money on expansion, yet the surgery is still overrun, so spending that money has made no difference. The carpark is full of people who are not here, or they are hear waiting too long so instead of 1 car you get 4 due to the lateness of the appointments.
Late going in today
December 14, 2018
Getting appointments takes weeks and then you wait more than 30 minutes on the day you come. No communication about why this is, as the surgery opens at 8 am and this is only 10 am.
Waiting nearly 4 weeks
December 14, 2018
I have had to wait almost 4 weeks to get an appointment to see our own Doctor. Then on the day having to wait from 30 minutes onward past appointment time is ridiculous
