Saxmundham Health
Feedback Rating
Based on 130 reviews
Reviews (130)
Asthma assessment
September 14, 2018
The appointment today is a pre-booked one for my assessment on asthma, so I got sent that. In general the surgery is very good and most of the time you can get an appointment if urgent, on the day.
Really running behind though. This is quite normal for the surgery though.
Really running behind though. This is quite normal for the surgery though.
Continuity would be nice
August 23, 2018
I would like to have continuity of seeing out GP. Calling on the day and being told I have 'no chance of seeing my GP so try in the afternoon, though you have next to no chance then either', by the staff member on the end of the phone, is very frustrating. also always told we can only talk about 1 thing when that 1 thing doesn't take up the whole allocated time. When I did see the GP and told them I was told to only discuss 1 thing with them, they said I can talk about another too. So being told one thing by one person and different by another is quite annoying and unprofessional.
Can run behind
August 23, 2018
Overall the service is good, but can run behind on the day. I do understand, but it would be good to know that this is the case.
Be nice to communicate why running late
August 23, 2018
The surgery overall is excellent. The one thing I would ask, is if appointments are running more than 15-20 minutes behind, that patients are informed. I have sat for an hour in the past and had to ask them as I thought I had been overlooked. They are all lovely staff though and do tell you, but only if you ask, which often you feel awkward in doing.
Always get to see someone
August 23, 2018
Whenever I have needed to see someone on the day or 'in an emergency', as they call it, I always have been able to. I cannot fault the service at all.
Excellent
August 23, 2018
This surgery has always been excellent and take care of all my needs.
Repeat medication for elderly
August 23, 2018
This Surgery is good, but needs to think about how they help patients who struggle with their memory and their need to put in their repeat medication. I support a 90 year old who runs out of tablets because they forget to put in their repeat prescriptions. I have had to try and get it in an emergency and the pharmacy gets annoyed. So they should be thinking of a way to help this work better. surely it would be a 'win, win'.
There is a lack of variety in appointments
June 5, 2018
My partner needed an appointment and he had to either go in that day or in 3 weeks
good intentions but under resourced
May 15, 2018
They generally have the best intentions, however they regularly lose referrals, or simply are operating beyind their knowledge base, and do not know when to refer to specialist. Or maybe do not want to risk being told off they are spending too much on "unnecessary" referrals. Either way, they are causing more harm by ignoring both people with specialist chronic conditions and people needing specialist referrals. It's short term thinking to close the tap like this. If it's because they need CPD that again is a cost thing. They need to buy time and training to improve their care. Well intentioned and most staff very empathetic. With more resources, they could be really excellent.
Diabetic service excellent
April 25, 2018
Always can see GP when I need to. My blood tests that I have 6 monthly are made in advance. I get to see the diabetic nurse at the same time of the results and I speak to the GP too.
I also use the footcare service in Aldeburgh which is very good too.
I also use the footcare service in Aldeburgh which is very good too.
