Saxmundham Health
Feedback Rating
Based on 130 reviews
Reviews (130)
Refused a GP appointment
December 14, 2018
When I had a reaction to a change of medication that my GP had made, reception refused to give an appointment to me, saying I had to see a pharmacist. All they did was to recommend stopping the tablet and then to see the GP again. It took another month to get to see the GP.
The message in the surgery says 'you will NEVER be refused a GP appointment'. Well that just is not true!
The message in the surgery says 'you will NEVER be refused a GP appointment'. Well that just is not true!
Waiting an hour today
December 14, 2018
I waited 20 minutes on the telephone to get an appointment and had to wait a long time when I arrived ( 1 hour). Floor in the waiting room looks quite dirty.
Overall just average
December 14, 2018
Staff are fine and everything is pretty average. However, waiting in the surgery is regularly more than 30 minutes, which I can do nothing about, but it does bother me.
Online system not great though
December 14, 2018
The online system showed the next date for appointments was December 31st but when you click on it there was no appointments. This however was far too far away so I had to call in instead. I managed to get a cancellation. It is running 20 minutes late so far today for me.
If they want more people to sign up to online system, there needs to be more on there.
If they want more people to sign up to online system, there needs to be more on there.
1 hour behind at 10 am
December 14, 2018
How at 10 am can a GP be 1 hour behind? With a small child it is difficult to keep them occupied. No point asking reception why they are late, as you get a brusk response and it doesn't change anything.
Monitor could tell us if running late
September 14, 2018
It would be good to know if the GP/Nurses are running late. Perhaps using the screen or the 'check-in' monitor to say time wise or how may people are in front of you would be a good idea, if it has that facility.
Medication delays so use another place
September 14, 2018
We have started getting medication from 'Pharmacy 2U' as the prescriptions were taking too long when we put them in at the CO-OP. More than 5 days. (Healthwatch team explained the GP surgery is aware of this and patient can query it direct with the surgery as they are ensuring that they are sticking to the timescales that they have to for the CO-OP)
Patient response - They just know they had to wait too long and had to find a solution. It would also be difficult to put in the repeat at the Surgery instead of the CO-OP and then pick up from the CO-OP and that is why they choose to use the service.
Patient response - They just know they had to wait too long and had to find a solution. It would also be difficult to put in the repeat at the Surgery instead of the CO-OP and then pick up from the CO-OP and that is why they choose to use the service.
Medication changed
September 14, 2018
Since moving here I would like to have a medication review. I am on numerous tablets, yet some have been changed without really talking to me. The surgery itself is excellent in the circumstances and I am concerned by further houses are going up.
Good overall
September 14, 2018
Whilst the surgery is good overall, my only issue is the wait you have at your appointment. Today things are running 30 minutes late. As I am an anxious person, I find this difficult. No one tells you and it would help me if when I check in it said it is running behind by '?' minutes. I could then prepare myself better/take a breather outside
Waiting at appointment half an hour
September 14, 2018
You can be waiting at an appointment for half and hour. Today I am in for a blood test, this was booked very quickly, which is not always the case, but very good this time around.
