The Leiston Surgery
Feedback Rating
Based on 107 reviews
Reviews (107)
Phone system
December 14, 2023
The 'phone system seems ridiculous sometimes. I have called and 11th in the queue and waited an hour. Seems a long time when only on the 'phone for 2 minutes max myself. The appointment, on this occasion, was made far in advance for a 'check' so that was easy as they contacted me.
Much better
December 14, 2023
Much better with receptionist attitude here than the last surgery I was at. However in the last 5 years I've not seen a GP at all and I know it's a central issue, but that feels rather a long time to me. I ended up paying privately for physio, as I know the NHS one is not 'hands-on' and just give you exercises, which I knew would not be enough.
Once you get through, good
July 12, 2023
The people you see are good, once you actually get through the system. With less than average needs for an appointment, it can be frustrating that when you absolutely need to see someone, it is a bit of feeling that you have to jump though hoops. I do not mind who I see if they are the right person, or they ensure they get me to see the right person as you cannot always tell in an initial conversation.
Ok for us
July 12, 2023
My family and I have not had any issues. It has been ok for us. We do not need anything regularly and we do not have ongoing conditions, so rarely here. It works when we need it. I have seen various clinicians except a GP, but would hope I would get one if the situation called for it.
Hard to see who you want
July 12, 2023
I do not mind that you get a call initially sometimes, but that seems to be where things stop as there is no follow up and it is hard to see someone you want and that would help with feeling they have been thorough.
Lift working!
July 7, 2023
Good to see the lift working, it is an ongoing issue and you do not know until you come into the door if you park downstairs, with the intention to get the lift, or upstairs and your appointment may be downstairs. It can get difficult.
Ages to see a GP
July 7, 2023
It is really good once you see them, but it took ages to see a GP. It was 2 months to get the GP appointment, which was on the hospital's recommendation. The hospital had to end up writing to the surgery for me to get an appointment.
Get things on time
July 7, 2023
Regular bloods are taken linked to my cancer treatment in hospital. Never have I had any issues with this. They get me in on time as they have to wait for me to be in hospital to then make the next appointment, rather than being able to book in advance with that person. It is all done in a timely manner and I have had no incidences of not getting it done or having to go elsewhere.
Quite proactive
July 7, 2023
It can vary on who you see, but the GP I have been able to see has put 'things' in motion so that I do not need to chase things or remember when I need that next check or test. For example: They contacted me to do the blood pressure home checks that was said by the GP 3 months ago, that I needed in 3 months. I therefore found this to be quite proactive.
Excellent
July 7, 2023
This has been excellent since being here now for a few months. I moved from another surgery that I felt I was being fobbed off and having cancer, that was unacceptable. I have found this surgery amazing.
