The Leiston Surgery
Feedback Rating
Based on 107 reviews
Reviews (107)
Good care, but....
October 12, 2022
We have had good care, but lately we have found one particular receptionist being quite rude and pushy about how much information we need to give on the telephone. Something recently was extremely personal and she kept saying 'the doctor needs more information than that!' As I say, care is good, but cannot see a specific doctor when you ask and this is an ongoing worry, as seeing the same person would be more beneficial all round.
New patient
October 12, 2022
I have received an excellent service since moving here last year from another surgery. This surgery has provided better response to my concerns and under a certain hospital receiving excellent care now.
Brilliant medical staff
February 15, 2022
Drs, nurses, HCAs are all amazing. Very thorough, very friendly, just excellent all round. The reception staff are not quite up to this standard unfortunately- entitled (ignored for 5 minutes when stood at reception when there were at least 3 reception staff), and very patronising bordering on rude.
Holiday appointment
September 30, 2021
I called the surgery this morning as we are on holiday in the area and I wasn't feeling very well. The lovely receptionist asked me to come in and give a urine sample, when I got there both members of staff I spoke to were very friendly and helpful and explained a nurse would phone me later with the results, which they did and asked me to call in for a prescription as I had a UTI. What wonderful service, thank you
Excellent
August 26, 2021
Helpful. Polite and efficient.
Fabulous practice that actually listens!
March 18, 2021
Having been at another local practice for 14 years and feeling on the odd occasion I had need to call them that I was nothing but a nucience. NHS 111 suggested I move practice after a medical emergency. Leiston surgery were recommended by friends and they are fabulous. They listen and make you feel like you matter which is a breath of fresh air. Thank you too all the Team.
Brilliant, innovative, great appointments
April 19, 2020
Phone and be triaged, then phoned back by GP or other relevant staff, appointment the same day if necessary, often not, dealt with on phone. Great system, reduced 'no shows' tremendously allowing GPs to spend their time treating people. Referrals good, chased when necessary. Can't praise everyone enough.
Need them to support me
September 10, 2019
I could do with more support from them to chase Ipswich Hospital. I do not like to keep bothering them but nowhere else to turn too.
Appointment system OK but could be better
May 16, 2019
Appointment/triage system works OK, but means that you do not see anyone until about 9.30-10am I feel that the first hour of surgery time could be booked the previous day if you call in.
No complaints
May 16, 2019
No complaints here, system works well for me and my family. Learnt to live with not seeing the same GP.
