The Leiston Surgery
Feedback Rating
Based on 107 reviews
Reviews (107)
Privacy is not good on reception
May 16, 2019
In the main the surgery works well. I have concerns that confidentiality is not great if you are disclosing information to a receptionist on the front desk.
Staff excellent, callback system poor
May 16, 2019
The staff are excellent. Not keen on the callback system, I have not seen a GP in ages and I was in hospital so expected some follow-up. I have trouble with transport to all the health services due to my rural location. Appointments were 25 minutes behind today.
Works for me, as it has for 70 years
May 16, 2019
Things work well for me here in the main, and I've been here for almost 70 years. Main change has been that you do not see your own GP any more, which I would prefer. Appointments today are running to time, it generally does when seeing a nurse.
System works for me and my family
May 16, 2019
Not used the surgery very much, and the system for me and my family works very well. A call back saves a trip into the surgery. I even had a referral to hospital, which was very swift. No physical examination was needed, so it was appropriate.
Consistency of treatment not good
May 16, 2019
Things are running a bit behind today. I find that as I do not see the same person there is not the consistency of treatment I would like.
Takes a while to get through on the phone
May 16, 2019
Apart from a bit of waiting at your appointment, I find things here are OK. Staff ask extra questions on the phone, which makes the phone calls longer, which in turn means it takes longer to get through.
New appointment system has improved access
May 16, 2019
Since changing the appointment system I feel the service has actually got better. You get an appointment after a phone call from a GP, but sometimes a chat with them doesn't mean you need to come in, and I find that good.
A nice little surgery
April 3, 2019
It's a nice little surgery, although you can't talk much with the reception if you had something confidential. You can hear everything patients and staff say.
Good access
April 3, 2019
Very convenient to come here. I pick up prescriptions here within two days which is excellent.
Good to have a local offer
April 3, 2019
I have always been treated very well. Good to have a local offer.
