West Suffolk Hospital
Feedback Rating
Based on 1313 reviews
Reviews (1313)
Confidentiality concern
Ophthalmology
January 21, 2020
In the area where the consultants sit it is very open and everyone can hear what is being said about other patients, as they talk about more than one patient at one time. I was concerned last time we came when what I assumed to be a senior consultant was very rude to another another consultant, he said "you have been here two years you should know better" this was said in front of myself and my son we both felt very uncomfortable about this. I really think there is a confidentiality issue in the treatment area too as it is so open everyone can hear everything.
They help to keep me calm with injections
Ophthalmology
January 21, 2020
Certain members of staff would do their very best to do everything they can for you. I have to have injections in my eye and they are able to keep me calm when the treatment is being done.
Good treatment for children
Ophthalmology
January 21, 2020
The children's area is amazing, the treatment is very good, the staff are good and friendly. My son has received good treatment they have looked after him well and they have been very thorough.
All fine
Ophthalmology
January 21, 2020
I have good service here, all seems fine to me, no complaints.
Lost of waiting in between treatments
Ophthalmology
January 21, 2020
Sometimes you can get in quickly and the staff are good. I think generally too many patients and not enough staff. There can be a lot of waiting in between treatments.
Fantastic eye care
Ophthalmology
January 21, 2020
All staff been great here, good treatment, good communication both my phone call and letter. There are two parts to the eye clinic, the first area is pretty quick but it is in the second area that you do have to wait longer.
endoscopy dept faultless BUT ward care varies
January 20, 2020
my mum needed a flexisig for a recurring sigmoid volvulus. I am her daughter and carer so wash, change and do medication even in hospital. Waited 2 hours for painkiller on F5 ward and I also had to keep chasing staff to facilitate her discharge as they had booked us a taxi for 7pm and nowhere near ready to hoist into wheelchair then. The endoscopy dept is faultless but F5 , F6 wards inconsistent with care. It's potluck....
Awful
Accident and emergency services
January 18, 2020
Sepsis admitted a&e given glucose instead of saline drip but luckily it was noticed after some time and changed. Dirty hospital needs updating.
Brought into the hospital with a groin injury
Accident and emergency services
December 5, 2019
From the ambulance crew guys and drs one a and emergency and the on call urologist nurses 100% fantastic and very kind and helpful
Exceptional loving care
unknown
November 15, 2019
I cannot remember which ward, but my late mother in law received exceptional loving care during her last illness. The staff bought her toiletries as a Christmas gift, she was in a coma from which she never recovered. The staff treated her as a valuable human being at all times.
