West Suffolk Hospital
Feedback Rating
Based on 1313 reviews
Reviews (1313)
Patient left in dirty conditions and hungry.
Outpatients
June 4, 2019
The lady I escorted arrived at 10.30am and hadn't been told that her appointment could take 3 hours or more. The lady was seen quickly by staff but there was no offer of food between 10.30am and 3.45pm. I went to the shop and bought her something.
The cleanliness was disgusting, there was a thick layer of dust on the bed that my lady was on, and the handrails on the bed were filthy too.
The cleanliness was disgusting, there was a thick layer of dust on the bed that my lady was on, and the handrails on the bed were filthy too.
BAD
Urgent GP clinic
May 26, 2019
the diagnosis was incorrect, my son has had a fever for several days.
They said this was from their teeth and they sent us home. They told us to go back if something happened, after waiting for more than three hours we went back home without knowing what was happening with my son.
They said this was from their teeth and they sent us home. They told us to go back if something happened, after waiting for more than three hours we went back home without knowing what was happening with my son.
Discharge a little chaotic
May 13, 2019
I had my second hip replacement done and this went quite well generally. Discharge was a little chaotic though as I was menat to be discharged on the Sunday because the bed was needed but things hadn't been organised as they should've to enable me to go home
Was seen quickly and whole experience good
Accident and emergency services
April 16, 2019
I took my baby Grand Daghter who had a very noisy fall onto her head fron sofa to marble floor.
I was quickly and efficiently booked in and sent to wait in a lovely childrens area.
I was triaged and then seen by a very helpful and patient doctor as baby did not want to be still.
I was given a leaflet exolaining the things that i should look out for and if necesary return to the department
I was quickly and efficiently booked in and sent to wait in a lovely childrens area.
I was triaged and then seen by a very helpful and patient doctor as baby did not want to be still.
I was given a leaflet exolaining the things that i should look out for and if necesary return to the department
Unrespectful medical registar
Accident and emergency services
April 7, 2019
Was taken to the hospital via ambulance on advice from doctor once there having waited several hours was seen by a registrar that had seen me before and did not want to see ambulance notes or doctors notes. Was admitted to ward but was discharged within 24 hrs byy the same registrar only to be readmitted to hospital a week later. Now under cardiologist.
Referral after operation didn't happen
Orthopaedics
March 19, 2019
I had an operation at the hospital and although I wass referred for physio this never occured. I was in a position to pay privately which ha worked well but I hae raised it with my consultant as I know that he referred me for post op physio.
Heart failure nurse great
Cardiology
March 19, 2019
The heart failure nurse from west suffolk hospital visits Sudbury which is great, we see the same person each time and she offers great support and feedback.
Struggle to care with complicated conditions
March 18, 2019
Specific care has been great but generic care on wards when you have a complicated health issue hasn't been so good. Its difficult for general wards to cope with you when they don't know or understand your condition and they make decisions that have consequences that they are not even aware of. The discharge planning for me was like a run away train, so much was being put in place without discussing it with me or my family.
Methodical approach
Cancer services
March 12, 2019
I was referred last year for cancer investigations and was very pleased with how staff explained things so well . All investigations were done quickly and with a methodical approach and I had a follow up MRI with in 5 days. Happy that they will follow up in February and I know what is happening.
Patient discharged with poor hygiene
Geriatric Medicine
February 22, 2019
Patient discharged, arrived home at 17:50. Unshaven for many days, hair unwashed and uncombed, incontinence pad stuck to the skin on their bottoms - had to be soaked off - appeared not to have been changed for a long time.
