Bildeston Health Centre
Feedback Rating
Based on 263 reviews
Reviews (263)
First class
November 26, 2021
Everything at the surgery is very well done. You're quick to be seen, get good advice and I feel really well supported with my long term condition. Amazing really, very lucky to be here.
So caring
November 26, 2021
I have a long term condition and following surgery I had complication. Knowing the surgery was open I visited and my GP stopped what they were doing to help me, amazing. Many others would probably have turned me away but they are so caring.
Staff are great
August 18, 2021
The change to the appointment system from an open surgery to a triage system is different but I've had phone consultations and sent pictures in and this has worked really well. Having said that I would still like to see a return to an open surgery as it was so great to have. Staff are caring and supportive and have been great over the last year.
Diabetic clinics have continued to run
August 18, 2021
It's worked very well for me, the triage system is a bit tricky at times as you have to say what the issue is but I've always got an appointment when it's been needed. Throughout covid the diabetic clinic and other health checks continued to take place which was reassuring and I really can't fault the care provided.
No problems at all
August 18, 2021
There are no problems at all with the surgery. The triage system works well and you get to see a doctor when needed. The reception staff are helpful too.
A really good practice
August 18, 2021
I use electronic prescriptions and I've had telephone consultations but haven't needed an actual appointment recently. Its a really good proactive surgery who take a planned approach to my ongoing health conditions. I would like to see a return to the open surgery in some form as and when possible although understand this may not be in the short term.
Drs are fantastic
August 18, 2021
I'm completely happy with how it is all working at the surgery, the Dr's are fantastic, kind and understanding and when you need them are really there for you.
Helpful on the phone
August 18, 2021
Very helpful on the phone when you call and the triage system has worked well, although my husband was given antibiotics for something that wasn't an infection. At the end of the treatment when nothing had improved he was offered a face to face appointment with the doctor and a true diagnosis was given, its important to be able to get to see someone as phone consultations don't suit every situation. Using econsult where I uploaded a photo and was given an appointment was very good and easy to do. I like that you are told when the doctor will be calling (AM or PM) so at least you know where you stand. The treatment and care given is always very good.
Check ups by phone don't always work
August 18, 2021
The way in which some check ups are done over the phone really doesn't work and it feels a bit of a tick box exercise. How can checks on lungs be done over the phone when previously the chest was listened to, this hasn't been done since the start of covid. For general appointments the triage system has worked well for me when I needed antibiotics but it doesn't suit all situations. Picking up prescriptions from outside the building works well and I do feel that I would get to see a doctor if I really needed to.
Incredibly impressed
August 18, 2021
Since moving to this surgery we've been incredibly impressed with every contact from reception through to the doctors, they've all been great. We struggled at our last practice to get issues addressed but here it has been a totally different experience, they've been so helpful and have really treated us holistically, especially my husbands many conditions. It's the small things they do that make such a difference, I asked for some information and the doctor printed it off straight away for me.
