Bildeston Health Centre
Feedback Rating
Based on 263 reviews
Reviews (263)
100% brilliant
November 26, 2021
Its an efficient surgery with skillful and really helpful staff, nothing needs to change they are doing a great job and we're lucky to have them.
A good surgery
November 26, 2021
It's a good surgery and I'm very happy with all the staff. I do find the phone difficult and would rather be able to book an appointment if I feel one is needed in advance so that you can plan better.
Frustrating
November 26, 2021
The care and staff are great when you do get in but the practicalities of getting an appointment now are frustrating. Its difficult with the new system in place to get seen. I also really don't like that you have to queue up outside to collect your prescription, it's ok now but not so nice when it's cold.
Really great
November 26, 2021
The doctors and nurses are really great at the surgery and they do an amazing job. I do struggle a little with the change to the appointments system and would like to be able to see a doctor in the way we used to, which was much easier.
Good but miss how it was
November 26, 2021
All staff including reception staff are kind and helpful. There is now more of a delay to be seen now so it's not so convenient as you have to speak to a GP before being given an appointment and you can't just pop down for advice. The pharmacy call to let me know if my normal medications are not available which is really great.
Staff good
November 26, 2021
The staff are good, caring and friendly but I would like to see a return to more face to face appointments and feel that there are times when I need to be seen.
Would like more face to face appointments
November 26, 2021
I do feel that not all things can be diagnosed over the phone and it would nice to be able to see a doctor more easily but I understand at the moment things are difficult. Whenever I've had a phone consultation I've just been given medication, it does feel like they're just not interested.
Fine at the moment
November 26, 2021
It's fine at the moment as been able to get face to face appointments when they've been needed so from my perspective it works well. I tend to use the online system now for my results as I found I had to wait for a GP to call me back, which could be a while, as the receptionists are unable to tell you your results.
Staff do a good job
November 26, 2021
I've not needed to be seen much but I do collect my medication regularly and it all works well with them being ready on time. The staff are all good too and do a good job.
Nurse is lovely
November 26, 2021
I find that it is all fine at the surgery and nothing needs to change as it all works so well. The nurse I see is lovely, really great and explains things well. I come for regular blood checks and don't have any issues getting the appointments.
