Bildeston Health Centre
Feedback Rating
Based on 263 reviews
Reviews (263)
Phone calls aren't my preferred option
September 14, 2022
I do feel that face to face appointments are more limited now and phone calls aren't my preferred option but at the moment the majority of my appointments are like this. I have had issues with medication not being in stock but regular items haven't been a problem to get. When I was eligible to have my covid booster vaccination I was out of the country, on my return the surgery were no longer doing them so I had to go elsewhere which was more inconvenient.
Everything done well
September 14, 2022
Absolutely wonderful. So sad that Dr x (name removed) is leaving, its a great loss. Everything is very well done here. I would prefer not to have to go through the triage process and talk to my own GP all the time but understand that this isn't always possible. Don't let Dr x go!
Brilliant surgery
September 14, 2022
It's a brilliant surgery where you can phone up and speak to the great staff who will then give you an appointment if it is needed. I have a lot of confidence in the doctors, it really is wonderful and nothing needs to change.
Delightful staff
September 14, 2022
The surgery staff are all very helpful and appointments are good to get. I tend to call rather than go online but the staff are delightful and go above and beyond so there is nothing that needs to change here. Losing the only female GP is a great loss, she is wonderful, it would be nice to have access to a female GP at the practice going forward.
Very good
September 14, 2022
I called the surgery this morning and was called back by a doctor with in a few hours. The majority of my issues have been addressed with phone consultations which is great. Staff are very friendly and happy to help. The only thing that could be improved is an increase in the availability of face to face appointments.
Perfect
September 14, 2022
Its an organised surgery with helpful and good doctors. There's nothing to worry about here and the dispensary is good.
Mostly see the nurse
September 14, 2022
Mostly I see the nurse and that on the whole works very well. Occasionally it would be better and more appropriate to have face to face appointments with ongoing asthma issues. Staff are good and apart from that nothing else needs to change.
Prefer face to face appointments
September 14, 2022
I find face to face appointments more personal as they can see you and how you really are. The phones are busy and I've been fourth or fifth in the queue and hung up due to the cost of staying on the line. I do worry that the phone consultations will lead to things being missed or me being misdiagnosed.
Has changed massively
September 14, 2022
It has changed massively. The open access surgery was great especially with sick children however although it's now a different system in place to get seen or have an appointment it does work well. It's a great surgery and the staff have been accomodating, supportive and non judgemental, especially around weight issues. Having the dispensary is a real bonus rather than having to travel to get medication after an appointment. Very sad to hear that one of the doctors is leaving, they are great.
Under the circumstances very good
September 14, 2022
Whenever I've called the surgery I've had call backs quickly. It may not be how it used to be here but I'm confident that if I need to see someone I will be given an appointment. Medication is available promptly from the dispensary and they are all doing a great job.
