Bildeston Health Centre
Feedback Rating
Based on 263 reviews
Reviews (263)
Excellent
December 23, 2022
Extremely helpful, easy to contact and they put the patient first. Even though they are one doctor down as a patient you don't feel any less cared for, they are great.
Very good
December 23, 2022
Call backs are quick and when promised. I've been seen for an urgent issue today and they've been very accommodating with staff squeezing me in. All the staff are great. The only slight issue is that the privacy in reception isn't great as you can hear everything being said and you are asked why you need the appointment. As most appointments are now booked by phone rather than at reception it's probably not such an issue but I was very aware that people could hear everything I was saying.
Nurses are brilliant
December 23, 2022
I called this morning explained the situation, then spoke to a GP and was then invited in for an appointment which was really quick. The practice is lacking a GP which probably makes things more difficult for them. I do like the continuity we've had in the past, it's not so easy now as doctors have left. The nurses here are brilliant, very friendly and put you at ease. The doctor did a very quick referral to hospital and I've been very pleased with the surgery.
Brilliant
December 23, 2022
They reallly are a great surgery. Wonderful support provided by all the staff. It's the little things like the doctors coming out to get you which makes all the difference.
Important to see same GP
December 23, 2022
Today's appointment was a pre booked appointment following an earlier appointment and I'm seeing the same GP again which is great. I feel it is important with some issues to see the same person again. I've been very happy with the care and support provided by the surgery.
Triage has slowed things down
December 23, 2022
The phones are busy so you do have to wait a while to get through and it does feel more of a drawn out process now compared to what it used to be but there are a lot more people trying to access the surgery than there used to be too. Care provided by staff is good its just the change to the way you get appointments thats changed.
Always brilliant
December 23, 2022
Reception are friendly and helpful when you call and every experience with any of the staff has always been great, there really is nothing to change. I mainly see the same GP which is good and with the children we tend to see the nurses.
Very happy with reception
December 19, 2022
Appointments are available whenever needed and the phone is answered quickly, very happy with reception. The nurse consultations on the phone I've had have been good and have addressed the issues well.
Brilliant
December 19, 2022
Never had a problem getting appointments and I actually feel that we're waiting less time now and there are fewer people in the waiting room, so I prefer the newer system. I don't feel that anything needs to change or improve, it all works very well. The doctors and other staff are great, helpful and accommodating.
Fantastic
September 14, 2022
Nothing is too much trouble for staff. It's a family surgery like you had years ago. They ring you back quickly and are then seen really quickly, 1/2 hour today. It's an amazing surgery and I really can't fault any aspect of it.
